Triage Administrator

TET (Twin Employment & Training); Royal Borough of Greenwich; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

Birthday off

Pension contributions

Employee Assistance Programme

Death in service benefit

Career development opportunities

Professional development andNetworking

Supportive working environment

Job summary

Twin Group is looking for a Triage Administrator to provide front-line referral management, participant engagement and administrative support, ensuring referrals are processed promptly and services accessed quickly. You will receive referrals, validate information, schedule appointments and support participants from referral through to programme commencement, while maintaining data quality and MI.

The role works with delivery teams and stakeholders to deliver a responsive, customer-focused

Qualifications

• GCSE English and Maths (or equivalent).
• Experience in administrative or customer service role.
• Experience maintaining accurate records and databases.
• Experience in employability, skills, training, education or public services.
• Strong organisational skills and attention to detail.

Responsibilities

• Participant Engagement
• Appointment and Diary Management
• Management Information and Data Quality
• Stakeholder and Customer Service Support
• Compliance, Safeguarding and Quality
• Other Responsibilities and Duties

Skills

Referral management

Customer service

Data entry

CRM usage

Microsoft Office

Attention to detail

Prioritisation

Education

GCSE English & Maths

Business Admin qual

Tools

CRM systems

MS Office

Job description

Benefits: 25 days of annual leave + bank holidays + your birthday off, Pension contributions, Employee Assistance Programme, Death in service benefit, Career development opportunities, Opportunities for professional development and networking, a dynamic and supportive working environment, plus more.

About You

You will have experience working in an administrative or customer service environment, ideally handling referrals, appointments or customer enquiries. You will be confident maintaining accurate records and databases, using CRM or management information systems, and working effectively to targets, deadlines and service standards. Experience within employability, skills, training, education or public services would be an advantage, along with an understanding of participant engagement and the customer journey.

You will be highly organised and methodical, with excellent attention to detail and strong administrative skills. A confident communicator with an excellent telephone manner, you will be able to build rapport with participants, resolve issues and identify practical solutions. You will be comfortable prioritising competing demands, working independently and as part of a team, and using Microsoft Office applications effectively. Above all, you will be professional, credible, positive and approachable, with a reliable and accountable approach.

The Role

Our Triage Administrator will provide front‑line referral management, participant engagement and administrative support to ensure participants are engaged promptly and can access services quickly and effectively.

Responsible for receiving referrals, validating referral information, identifying and resolving referral gaps or discrepancies, scheduling appointments and supporting participants from referral through to programme commencement. The role will play a critical part in maximising engagement, supporting referral conversion and ensuring accurate management information is maintained throughout the participant journey.

Working closely with delivery teams, participants, referral partners and stakeholders to ensure a responsive, professional and customer‑focused service is delivered at all times.

Key Responsibilities

• Participant Engagement
• Appointment and Diary Management
• Management Information and Data Quality
• Stakeholder and Customer Service Support
• Compliance, Safeguarding and Quality
• Other Responsibilities and Duties
• GCSE English and Maths (or equivalent)
• Experience in an administrative or customer service role
• Experience maintaining accurate records and databases
• Experience in employability, skills, training, education or public services
• Strong organisational skills and attention to detail.
• Business Administration qualification or equivalent experience

Why Join Us?

Twin Group is an award-winning provider of education, travel, work experience, accommodation, apprenticeships and employment services.

Be part of a growing and ambitious organisation, where you will have the opportunity to create new opportunities and contribute directly to Twin's continued growth and success.

The successful candidate must be able to work in the UK.

Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself.

• All gaps in CVs must be explained satisfactorily.
• Proof of identity and qualifications will be required.
• Successful candidates will be required to complete a one-hour on‑line safeguarding training prior to commencing employment.

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

Disability Confident Employer

Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme.

If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place.

We ask all applicants if they want to be considered under this scheme. By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed.

Access to Work Scheme

You can apply for Access to Work if you need support to get back to work. You can apply using the online service or apply by phoning Jobcentre Plus on: Telephone: [phone] or Textphone: 0800 121 7579