Business Analyst

Equiniti; Bracknell; Hybrid; GBP 74,000 - 92,000; Full time

Benefits offered by this job

Umbrella company setup

Hybrid work model

Office in Bracknell

Job summary

Equiniti is seeking a proactive Business Analyst to support a motor finance remediation operation from Bracknell. You will bridge clients and SMEs, map processes, and translate requirements into functional specs to guide remediation workflows.

The role involves stakeholder management across organisations, workshops, data understanding, and UAT readiness. It is a hybrid Bracknell-based position with a daily rate via Umbrella Company.

Qualifications

• Strong BA experience in motor finance or regulated financial services.
• Experience in DCA remediation or complaint remediation.
• Excellent stakeholder management across multiple organisations.
• Ability to map processes and elicit requirements.
• Experience with workflow or case-management tools.

Responsibilities

• Act as a bridge between clients and internal SMEs to ensure clarity and alignment on remediation workflows.
• Lead requirements gathering and map business processes across complaints and remediation.
• Facilitate workshops with client stakeholders to capture current-state processes and data needs.
• Translate business requirements into clear functional specifications for both workflow and data elements.
• Support remediation options and ensure risk and regulatory alignment.
• Collaborate with the implementation consultant to prepare configurations for the workflow solution.
• Conduct gap analysis between current and target states.
• Validate solution designs, processes, SLAs, and decision rules before client sign-off.
• Support UAT planning and defect triage.
• Ensure go-live readiness across data, processes, comms and training.
• Produce BRDs, user journeys, decision matrices, data definitions, risk/issue logs.

Skills

Business Analysis

Motor finance

DCA remediation

Stakeholder management

Process mapping

Requirements elicitation

Functional documentation

Workflow systems

Remote work

Data mapping

MI reporting

Tools

BPMN

Case management tools

Workflow software

Job description

We are looking for a proactive and detailed business analyst to join a motor finance remediation operation.

As a business analyst you will be responsible for the day‑to‑day support of the project, reviewing the functional and non‑functional requirements, mapping solutions, and keeping the project on track.

What you’ll be doing:

• Act as a bridge between clients and internal SMEs to ensure clarity and alignment on remediation workflows.
• Lead requirements gathering, including detailed business process mapping across complaints, DCA remediation, and finance workflows.
• Facilitate workshops with client stakeholders to understand current‑state processes, data structures, and end‑client needs.
• Translate business requirements into clear functional specifications for both workflow and data elements.
• Support the creation and presentation of remediation treatment options to end clients, ensuring these are understood, risk‑assessed, and aligned with regulatory expectations.
• Work closely with the implementation consultant to ensure all requirements are captured and ready for configuration in the managed service workflow solution.
• Conduct gap analysis between current and target operational states.
• Validate solution designs, process flows, SLAs, and decision rules before client sign‑off.
• Support UAT planning and execution, including test case development, defect triage, and stakeholder walkthroughs.
• Ensure clients are fully prepared for go‑live, including readiness across data, operational processes, comms, controls, and staff training needs.
• Produce high‑quality documentation: BRDs, user journeys, decision matrices, data definitions, and risk/issue logs.

What we’d like to see from your application:

• Strong BA experience within motor finance, consumer credit, or related regulated financial services.
• Experience working on DCA remediation, complaint remediation, or redress/treatment modelling.
• Exceptional stakeholder management across multiple organisations.
• Ability to present complex remediation treatments to senior client stakeholders with clarity and confidence.
• Proven background working with workflow systems, case management tools, or managed service operational models.
• Skilled in process mapping (e.g., BPMN), requirements elicitation, and functional documentation.
• Comfortable working remotely and managing multiple client interactions daily.
• Ability to quickly understand data structures, extracts, and MI relevant to complaint/remediation processes.

Core hours: 37.5 hr week – Monday to Friday – shift between 9am – 6pm

Location: Berkshire - Hybrid role - 3 days in the Bracknell Office

Rate: £400 to £500 per day via an Umbrella Company

Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.

We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassign­ment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.