Treatment Coordinator/Receptionist - Angle House Islington

Angle House UK; London; On-site; GBP 24,000 - 36,000; Part time

Job summary

Join a dynamic team as a Treatment Coordinator/Dental Receptionist in a well-established dental practice in London. This part-time role offers the chance to develop new skills while providing exceptional customer service. You'll play a crucial role in ensuring smooth practice operations, managing patient journeys, and creating a welcoming environment for patients. With opportunities for progression and a supportive work culture, this position is perfect for those looking to make a meaningful impact in the dental field. If you are passionate about patient care and want to be part of a friendly team, this is the opportunity for you.

Benefits

Bonus scheme (subject to eligibility)

Private medical cover (after 1 year of service)

Great working environment

Friendly and supportive team

Training and development opportunities

Enhanced pension scheme (after 2 years of service)

Social events

GDC fees paid and indemnity cover

Work-life balance

Competitive salary

Qualifications

• Must have dental reception experience and be familiar with patient diary management.
• Great communication skills and ability to multitask are essential.

Responsibilities

• Support practice operations and manage patient journeys from start to end.
• Provide excellent customer service and maintain patient records.

Skills

Dental reception experience

Experience using Exact, SOE or Dentally

Patient diary management

Great written and verbal communication skills

Ability to efficiently multitask

Education

Level 3 Diploma in Dental Nursing

Certificate in Dental Radiography

Tools

iTero/Trios 3D scanners

Job description

The Role - Treatment Coordinator/Receptionist at Angle House Islington

We are looking for a Treatment Coordinator/ Dental Receptionist , who wants to be a big part of the Angle House success story. Our Dental Nurses and Orthodontists rely on the Treatment Coordinator/ Dental Receptionist to assist with a range of administrative tasks while providing fantastic customer service to our patients.

You’ll also have the chance to develop new skills. We’re big on promoting people from within, so there’ll be plenty of scope for progression if you want to broaden your horizons.

This role is part-time, 4 days a week, available Monday to Saturday (1 Saturday a month on rotation). Shifts are 8 hours long.

Why work with us?

• Bonus scheme (subject to eligibility)
• Private medical cover (after 1 year of service)
• Great working environment
• Friendly and supportive team
• Training and development opportunities (paid membership with Isopharm and Angle House Education)
• Enhanced pension scheme (after 2 years of service)
• Social events (online at present)
• GDC fees paid and indemnity cover
• Work-life balance
• Competitive salary

Main duties:

• Supporting the Practice Manager and Dental Nurses with the smooth running of the practice operations in line with our values, mission statement, and procedures - be a true host!
• Be responsible for planning, developing, implementing, and monitoring the patient journey from start to end
• Be responsible for the management of the CRM system
• Be responsible for smile checks and consultations, as well as offering and discussing different treatment options with patients while always prioritising their needs
• Promote private treatment and be involved with marketing programs and offers
• Ensure a welcoming and caring environment for patients, work colleagues, and visitors.
• Provide the best care to all patients, being attentive, focused, and approachable.
• Responding to patients' queries over the phone and via email in a warm, courteous manner
• Efficiently book, re-book, or cancel appointments.
• Maintain and update patients' records

Requirements:

• Experience using Exact, SOE or Dentally
• Dental reception experience is a must
• Understanding of patient diary management
• Experience with daily cashing up/banking
• Understanding of stock control
• Great written and verbal communication skills
• Ability to efficiently multitask

Desirable:

• Level 3 Diploma in Dental Nursing
• Experience using iTero/Trios 3D scanners
• Certificate in Dental Radiography

About us:

Established in 1988, Angle House has several multi-disciplinary specialist dental practices across London. In each practice, a team of expert orthodontic professionals works together to provide excellent orthodontic care for our patients. We are passionate about what we do and want our patients to experience a courteous, caring, friendly and safe environment where patients' smiles and dental health are our priority.