Treatment Coordinator/Receptionist - Angle House Islington

Anglehouse; London; On-site; GBP 10,000 - 40,000; Part time

Job summary

Join a dynamic team as a Treatment Coordinator/Dental Receptionist at a well-established dental practice in London. This part-time role offers the opportunity to enhance your skills while providing exceptional service to patients. You'll play a crucial role in managing the patient journey, supporting the dental team, and ensuring a welcoming environment. With a focus on internal progression, this position allows you to grow within a friendly and supportive atmosphere. Enjoy a range of perks, including a bonus scheme, private medical cover, and training opportunities, all while contributing to the success of a practice that prioritizes patient care and satisfaction.

Benefits

Bonus scheme

Private medical cover

Great working environment

Friendly and supportive team

Training and development opportunities

Enhanced pension scheme

Social events

GDC fees paid

Work-life balance

Competitive salary

Qualifications

• Experience in dental reception is essential with strong communication skills.
• Ability to manage patient diaries and multitask effectively.

Responsibilities

• Support practice operations and manage the patient journey.
• Handle patient queries and maintain records efficiently.

Skills

Dental reception experience

Great written and verbal communication skills

Ability to efficiently multitask

Education

Level 3 Diploma in Dental Nursing

Tools

Exact

SOE

Dentally

iTero/Trios 3D scanners

Job description

The Role - Treatment Coordinator/Receptionistat Angle House Islington

We are looking for a Treatment Coordinator/Dental Receptionist, who wants to be a big part of the Angle House success story. Our Dental Nurses and Orthodontists rely on theTreatment Coordinator/Dental Receptionist to assist with a range of administrative tasks while providing fantastic customer service to our patients.

You’ll also have the chance to develop new skills. We’re big on promoting people from within, so there’ll be plenty of scope for progression if you want to broaden your horizons.

This role is part-time, 4 days a week, available Monday to Saturday (1 Saturday a month on rotation). Shifts are 8 hours long.

Why work with us?

• Bonus scheme (subject to eligibility)
• Private medical cover (after 1 year of service)
• Great working environment
• Friendly and supportive team
• Training and development opportunities (paid membership with Isopharm and Angle House Education)
• Enhanced pension scheme (after 2 years of service)
• Social events (online at present)
• GDC fees paid and indemnity cover
• Work-life balance
• Competitive salary

Main duties:

• Supporting the Practice Manager and Dental Nurses with the smooth running of the practice operations in line with our values, mission statement, and procedures - be a true host!
• Be responsible for planning, developing, implementing, and monitoring the patient journey from start to end
• Be responsible for the management of the CRM system
• Be responsible for smile checks and consultations, as well as offering and discussing different treatment options with patients while always prioritising their needs
• Promote private treatment and be involved with marketing programs and offers
• Ensure a welcoming and caring environment for patients, work colleagues, and visitors.
• Provide the best care to all patients, being attentive, focused, and approachable.
• Responding to patients' queries over the phone and via email in a warm, courteous manner
• Efficiently book, re-book, or cancel appointments.
• Maintain and update patients' records

Requirements:

• Experience using Exact, SOE or Dentally
• Dental reception experience is a must
• Understanding of patient diary management
• Experience with daily cashing up/banking
• Understanding of stock control
• Great written and verbal communication skills
• Ability to efficiently multitask

Desirable:

• Level 3 Diploma in Dental Nursing
• Experience using iTero/Trios 3D scanners
• Certificate in Dental Radiography

About us:

Established in 1988, Angle House has several multi-disciplinary specialist dental practices across London. In each practice, a team of expert orthodontic professionals works together to provide excellent orthodontic care for our patients. We are passionate about what we do and want our patients to experience a courteous, caring, friendly and safe environment where patients' smiles and dental health are our priority.