Travel Retail Apprentice: Customer-First Sales & Growth

Best Apprenticeships; Cleethorpes, Doncaster; On-site; GBP 16,000 - 21,000; Full time

Job summary

TUI Retail in the United Kingdom offers a two-year apprenticeship scheme focused on putting customers at the heart of our business by creating unforgettable holidays.

As an apprentice you will gain knowledge, skills and behaviours to understand customers, answer questions, resolve complaints, and strive to smash targets in a supportive team, with development and exposure to retail operations.

Qualifications

• Use your personality to inspire and respect your customers and colleagues whilst sharing a great amount of fun.
• Technology is evolving every day, and so is TUI. By providing you with the best tools, you’ll gain knowledge, skills and behaviours to confidently understand our customers and adapt your style to help answer questions, bring holidays to life and improve customer loyalty.
• If things don’t go to plan, your support network will help you to investigate and resolve any questions or complaints.
• You’ll embrace change and rise to the challenges of a customer-focused role.
• Your drive to achieve will lead you to exceed your sales and service objectives, in retail, we call it ‘Smashing your Targets’

Responsibilities

• Put customers at the heart of the business and contribute to creating unforgettable holidays.
• Answer questions, resolve complaints and support customers throughout their journey.
• Work with the team to meet or exceed sales and service objectives in retail.

Skills

Customer service

Communication

Sales mindset

Job description

TUI Retail in the United Kingdom offers a two-year apprenticeship scheme focused on putting customers at the heart of our business by creating unforgettable holidays.

As an apprentice you will gain knowledge, skills and behaviours to understand customers, answer questions, resolve complaints, and strive to smash targets in a supportive team, with development and exposure to retail operations.