Travel Product & Governance Lead

AXA Group; Redhill; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Competitive Salary

25 days rising to 27 days

Retail Discounts

Company Shareplan/Scheme & Loan

Cycle2Work Scheme

Discounted Home Insurance

Employee Assistance Scheme

Dr@Hand

Discounted Gym Membership

Free Financial Education/Pension Sem</

Job summary

AXA Partners in Redhill is seeking a Travel Product and Proposition Manager to drive new product development and manage in-life products within the Travel range. You will ensure governance, regulatory alignment, and positive customer outcomes across the Global Markets team.

You’ll lead product governance, market research, and documentation while collaborating with partners and internal stakeholders to support growth and customer-centric enhancements.

Qualifications

• 2-5 years’ experience in insurance or financial services product marketing, governance, or customer experience.
• Experience in developing and adapting insurance policy wordings in a fair, clear, and non-misleading manner.
• Proven track record managing products in a regulated environment and product governance framework.
• Customer-centric mindset and experience leading customer-focused product or process improvements.
• Highly analytical and creative, with the ability to challenge the status quo.
• Strong communication skills, emotionally intelligent, comfortable with senior stakeholders, and experienced in regulatory and product training.
• Resilient, well-organized, with excellent time management and the ability to handle diverse workloads.

Responsibilities

• Lead and own the governance process for travel new product development.
• Gather ideas for product and process enhancements internally and from partners.
• Maintain the product development framework to meet FCA requirements and internal conduct risk standards, ensuring consistency across the business.
• Understand and work within the AXA Partners product approval process.
• Develop relationships with key internal stakeholders.
• Conduct market, competitor, and customer research to support new product development and growth.
• Manage the new product roadmap, coordinate with operations and relevant business lines, and provide business leadership.
• Develop and secure sign-off for all new product documentation, distribution models, and journeys.

Skills

Insurance product governance

Customer experience

Regulatory knowledge

Stakeholder management

Analytical mindset

Regulatory training

Excel

PowerPoint

SharePoint

Word

Adobe

Tools

Excel

PowerPoint

SharePoint

Word

Adobe

Job description

AXA Partners in Redhill is seeking a Travel Product and Proposition Manager to drive new product development and manage in-life products within the Travel range. You will ensure governance, regulatory alignment, and positive customer outcomes across the Global Markets team.

You’ll lead product governance, market research, and documentation while collaborating with partners and internal stakeholders to support growth and customer-centric enhancements.