Travel Operations & Client Support Executive

Crown Journey; Telford; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Performance incentive

Job summary

Crown Journey in Telford is seeking a Travel Operations & Client Support Executive to join a small, ambitious team designing high-end UK travel experiences for American clients.

You'll own operations from booking to live management, coordinate with clients and US agents, and act as the calm, proactive problem-solver on the ground, four days in the office with Friday WFH. Immediate start preferred.

Qualifications

• Proven track record of solving problems on your own initiative.
• Exceptional organisation and attention to detail.
• Comfortable using AI tools such as Claude day-to-day.
• Permanent, unrestricted right to work in the UK (no visa sponsorship).

Responsibilities

• Own the trip from booking to live operations.
• Book elements and plan detailed itineraries.
• Manage live operations while clients are on the ground.
• Check in with clients and the US travel agent to ensure smooth trips.

Skills

Problem-solving

Organization

AI tools (Claude)

Tools

Claude AI

Job description

"Luxury travel" sounds glamorous. This job isn't.

It's fast paced, demanding, detail-obsessed, and unforgiving of dropped balls. If you need a script for what to do next, or someone else to lean on when it gets hard, this isn't for you — you just need intelligence, judgement and commonsense to work things out. No special skill required.

But if you're the person everyone calls when something needs organising — the one who works out the right call on your own, fixes problems before anyone has to ask, and owns what's yours start to finish — keep reading.

We're Crown Journey. We design high-end, tailor-made UK travel experiences for American clients. We're a small, ambitious team based in Telford — high standards, real ownership from day one. We need a Travel Operations & Client Support Executive to join us the team.

Once our sales team has sold a trip, it's handed to you. Following training and induction, you'll own it from there — booking every element, planning the detail, and managing live operations while clients are on the ground. You'll check in regularly with the client, or the US travel agent who introduced them, to make sure everything's going well — not just wait to be told if it isn't. Being the calm voice clients trust when something needs solving in real time. No script. No hand-holding. Just judgement, initiative, and follow-through.

The role:

• Telford, Shropshire — 4 days/week in office, WFH Fridays
• From £27,000 depending on experience
• Performance incentive worth ~2 months' extra salary per year, paid quarterly
• Immediate start

What we need:

• A genuine track record of solving problems on your own initiative — from any background, not just travel
• Exceptional organisation and attention to detail
• Comfortable using AI tools such as Claude day-to-day — this is a must
• Permanent, unrestricted right to work in the UK (no visa sponsorship available)

Travel, tourism or DMC experience is a bonus — not a requirement. We care far more about how you think than what your CV says.

If that sounds like the kind of pressure you thrive under rather than dread, we'd love to hear from you.