Travel Money Retail Advisor (6-Month FTC)

Eurochange Ltd; Glasgow; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

28 days holiday

Retail Incentive & Bonus Schemes

High Street Discounts

Free 24/7 Virtual GP service

Cycle to Work Scheme

Employee Wellbeing & Financial Support

Employee Assistance Programme

Wagestream – flexible pay

Recognition Awards

Life Assurance

Additional holiday entitlement

Job summary

Eurochange seeks a Retail Sales Assistant on a 6-month FTC in Glasgow. You’ll be the friendly face delivering excellent travel money service, building rapport with customers, and guiding them to the best products. Full training is provided, with a mix of weekdays, weekends, and bank holidays.

Join a team focused on making foreign exchange better, simpler, and more convenient while maintaining high standards of compliance and security at our Glasgow bureau.

Qualifications

• At least 1 year of experience in retail sales, cash handling, and customer service.
• Confident, friendly, and positive attitude – you make customers feel welcome and valued!
• Strong communication skills, with the ability to build rapport and trust quickly
• High levels of accuracy and attention to detail when handling transactions
• A natural flair for selling and exceeding customer expectations
• Flexibility to adapt, work independently, and travel to nearby locations if required.

Responsibilities

• Delivering outstanding, friendly service that turns first-time customers into loyal fans
• Building genuine rapport with each customer to understand their travel plans, needs, and concerns
• Using your knowledge and enthusiasm to recommend the best products and services for every customer
• Engaging in conversational selling to match products to customers’ needs in a way that feels natural and supportive
• Sharing trusted advice on exchange rates, currency options, and how to get the most value for their money
• Accurately processing transactions while ensuring full compliance with financial regulations
• Keeping your bureau secure, presentable, and welcoming at all times
• Promoting additional products and services to enhance each customer’s journey and make their travel experience simpler and better
• Taking ownership when your manager is away, keeping the bureau running smoothly
• Supporting new colleagues during onboarding and sharing your knowledge with the team
• Being flexible to work in nearby branches when needed, helping the team succeed wherever you’re needed

Skills

Retail sales experience

Cash handling

Customer service

Job description

Eurochange seeks a Retail Sales Assistant on a 6-month FTC in Glasgow. You’ll be the friendly face delivering excellent travel money service, building rapport with customers, and guiding them to the best products. Full training is provided, with a mix of weekdays, weekends, and bank holidays.

Join a team focused on making foreign exchange better, simpler, and more convenient while maintaining high standards of compliance and security at our Glasgow bureau.