Travel Customer Experience Representative (Remote)

Manatal; Greater London; Teletrabalho; GBP 26 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully remote position

Travel industry discounts

Flexible work hours

Resumo da oferta

Prestige Travel Agency by Mich USA is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up, in a fully remote environment.

The ideal candidate has a passion for travel and strong customer service skills, with the ability to work independently in a remote setting and skill in using booking systems and CRM tools. Training and ongoing support are provided by a collaborative team.

Qualificações

• :n/A

Responsabilidades

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Conhecimentos

Communication skills

Customer service

Organizational skills

Tech-savvy

Remote work

Travel passion

Ferramentas

Booking systems

CRM tools

Descrição da oferta de emprego

Travel Customer Experience Representative (Remote)

Job Openings Travel Customer Experience Representative (Remote)

About the job Travel Customer Experience Representative (Remote)

Job Description

Prestige Travel Agency by Mich USA is seeking aTravel Customer Experience Representativeto support clients throughout their travel journey, from booking through post-trip follow-up. This role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences in a remote environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

What We Offer

• Fully remote, flexible work environment.
• Career grow opportunities within the agency.
• Travel perks and industry discounts.
• Training and ongoing support from a collaborative team.

Equal Opportunity Statement

Prestige Travel Agency by MichUSA is an Equal Opportunity Employer and values diversity in the workplace.