Travel Customer Experience Representative (Remote)

Manatal; Glasgow; Remote; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Fully remote work environment

Career growth opportunities

Travel perks and discounts

Training and ongoing support

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Experience Representative to support clients from booking through post-trip follow-up in a fully remote setting.

You will handle inquiries by phone, email, and messaging, assist with bookings, provide destination information, and follow up to ensure satisfaction.

Ideal candidates have strong communication, customer service experience, keen organization, and comfort with booking systems and CRM tools; travel passion a plus.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Skills

Excellent communication

Customer service experience

Organizational skills

Tech-friendly/CRM tools

Remote work independence

Passion for travel

Job description

Travel Customer Experience Representative (Remote)

Job Openings Travel Customer Experience Representative (Remote)

About the job Travel Customer Experience Representative (Remote)

Job Description

Prestige Travel Agency by Mich USA is seeking aTravel Customer Experience Representativeto support clients throughout their travel journey, from booking through post-trip follow-up. This role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences in a remote environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

What We Offer

• Fully remote, flexible work environment.
• Career grow opportunities within the agency.
• Travel perks and industry discounts.
• Training and ongoing support from a collaborative team.

Equal Opportunity Statement

Prestige Travel Agency by MichUSA is an Equal Opportunity Employer and values diversity in the workplace.