Travel Counselor 24/7 Dedicated Team

American Express Global Business Travel; United Kingdom; À distance; GBP 26 000 - 40 000; Plein temps

Avantages offerts par ce poste

Travel perks

Learning & development

Inclusion & wellbeing

Flexible benefits

Résumé du poste

American Express Global Business Travel is hiring for a Travel Consultant in a remote team supporting corporate clients. The role involves advising and arranging travel for individuals and groups, researching options, and booking domestic and international itineraries across air, rail, and hotels.

You will use Amadeus GDS and other systems, ensure policy compliance, and collaborate to deliver top-tier service. A flexible 24/7 shift pattern is required and training may be provided.

Qualifications

• Native Amadeus GDS expertise and strong client service mindset.
• Professional English communication, both written and verbal.
• Attention to detail and high service standards.
• Understanding of the travel industry and policies.
• Ability to work in a 24/7 remote support team.

Responsabilités

• Advise and arrange travel for corporate customers, individuals and groups.
• Research travel options, anticipate traveler needs, and upsell services.
• Book domestic and international business travel across air, rail, and hotels.
• Use Sabre, Apollo, Galileo, Amadeus and other GDS systems; training may be provided.
• Ensure compliance with travel policies and regulatory requirements.
• Provide proactive customer service via phone and collaboration within the team.
• Rotate shifts across 24/7 operations to support dedicated client accounts.

Connaissances

Amadeus GDS

Client service

English communication

Attention to detail

Teamwork

Description du poste

Spain

United Kingdom

London, United Kingdom

Full time

J-81272

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.

What You’ll Do

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
• Support a dedicated client account through rotating shifts across 24/7 operations

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We’re Looking For

• Passion for excellence in client service, including proactive anticipation of needs
• Native Amadeus GDS expertise
• Professional communication in English (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Our Traveler Care team is a 24/7 operation. Please be flexible and prepared to work morning/afternoon/night shifts and weekends.

Location

Spain

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/).

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;