Travel Counselor

American Express Global Business Travel; West Suffolk; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Flexible benefits

Travel deals

Learning platform access

Inclusion groups

Job summary

Amex GBT seeks a travel advisor to arrange corporate travel for individuals and groups, using Sabre and other GDS tools. You will analyze options, anticipate traveler needs, and upsell additional services while ensuring policy compliance.

This role emphasizes superior client service and collaboration within the team. You will coordinate domestic and international itineraries, including air, rail, and hotels, and respond to special requests with professional communication and integrity.

Qualifications

• Passion for excellence in client service and proactive needs anticipation.
• Professional communication with colleagues and customers.
• Attention to detail and handling sensitive traveler information.
• Integrity in protecting personal data and compliance with policies.
• Strong understanding of the travel industry (business/leisure/airline basics).
• Ability to resolve issues quickly, independently or with suppliers.
• Teamwork and openness to feedback within the group.

Responsibilities

• Advise and arrange travel for corporate customers (individuals and groups).
• Conduct analysis on travel options and anticipate traveler needs to upsell services.
• Arrange and book domestic and international travel with air, rail, and hotels.
• Use Global Distribution Systems (GDSs), Sabre (training may be provided).
• Ensure compliance with travel policies, providers, and regulations.
• Provide positive phone service and respond to special requests.
• Collaborate with the team to coach and mentor for better service levels.

Skills

Client service excellence

Professional communication

Attention to detail

Integrity

Travel industry knowledge

Issue resolution

Teamwork

Tools

Sabre

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You'll Do

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use Global Distribution Systems (GDSs), Sabre,. Training may be provided
• Ensure compliance to customers' agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We're Looking For

• Passion for excellence in client service, including proactive anticipation of needs
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Location

St Edmunds, Suffolk, United Kingdom

This role is for CWT Defense & Government within CWT, a member of the American Express Global Business Travel family of companies.

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don't meet every requirement?

If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!