Travel Contract Monitoring Officer

Knowsley Council; Knowsley; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Flexible working

Job summary

Knowsley Metropolitan Borough Council is seeking a Travel Contract Monitoring Officer to ensure transport arrangements for children and young people across Knowsley are safe, efficient and provide value for money. The role requires strong data handling, analytical thinking and excellent communication, with a focus on practical solutions and stakeholder collaboration.

The post offers hybrid working, a 36‑hour week, and a permanent contract.

Qualifications

• Organised, analytical and customer‑focused with excellent communication skills.
• Comfortable working with data and IT systems and building relationships.
• Able to translate complex information into practical solutions for families.

Responsibilities

• Monitor transport service performance and provider delivery for Knowsley.
• Manage data and respond to enquiries from families and partners.
• Work with transport providers to improve efficiency, safety and value for money.
• Support continuous service improvements across the borough.

Skills

Analytical

Data handling

Communication skills

Customer-focused

Tools

Route mapping software

Job description

We are looking for driven and passionate people to work with us to deliver real benefits for our residents and businesses and become part of the Knowsley Journey

• Location: Knowsley Metropolitan Borough Council, Municipal Buildings, Hybrid Working
• Contract: Permanent
• Working Pattern: Full Time
• Hours: 36 hours per week. Consideration will be given for part time working..
• Closing Date: 22/11/2026 at 23:59
• Reference: CVP 0733

Knowsley Council is an award-winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024.

We are an Accredited employer under the Liverpool City Region Fair Employment Charter , demonstrating that we are committed to the principle of fair employment and we are dedicated to providing a healthy, fair, inclusive and just workplace.

Come join us and be part of our success.

Every day, hundreds of children and young people rely on transport support to access education and opportunities. Behind every successful journey is a service that is efficient, responsive and focused on delivering the very best support.

We are looking for a Travel Contract Monitoring Officer to join our Travel and Travel Support Service and play a key role in ensuring transport arrangements for children and young people across Knowsley are safe, effective and deliver value for money. You'll be at the heart of monitoring service performance, managing data, supporting customers, and working with transport providers to help shape a high-quality service that families can rely on.

This is a varied and rewarding role where no two days are the same. One day you could be analysing transport data and identifying efficiencies using route mapping software, the next supporting families with travel queries, monitoring provider performance, or helping improve how services are delivered across the borough.

What We're Looking For

We are seeking someone who is organised, analytical and customer-focused, with excellent communication skills and a talent for managing information accurately. You'll be confident working with data and IT systems, building positive relationships with colleagues and partners, and finding practical solutions to challenges.

Most importantly, you'll share our commitment to putting children, young people and families at the centre of everything we do

Why Knowsley?

At Knowsley, we're ambitious for our communities and our workforce. You'll join a supportive team that values collaboration, innovation and continuous improvement, where your ideas and contributions can genuinely influence service delivery.

If you are looking for a role where your organisational skills, customer focus and attention to detail can make a real difference, we'd love to hear from you.

At Knowsley Council we will consider requests for flexible working. For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time. There is a requirement for you to attend your work base at least 2 days per week.

We welcome applications from residents and beyond, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.

Please note sponsorship is not available for this role.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.

At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact:

Interview date: 3 December 2026