Travel Consultant (GetGoing)

BCD Travel; United Kingdom; Remote; GBP 25,000 - 40,000; Full time

Benefits offered by this job

Flexible working hours

Remote work options

Career development opportunities

Generous vacation days

Wellbeing tools

Job summary

BCD Travel is seeking a Travel Agent GetGoing for a remote UK role. You will support users of an all-in-one travel platform, focusing on problem-solving and tech support rather than booking trips from scratch.

You’ll handle disruptions, rebookings, and policy guidance, communicating via chat and email while staying current on industry regulations. A strong travel background and Sabre knowledge are expected, with English fluency required and French a plus.

Qualifications

• Travel agent experience required.
• Strong English communication; French is a plus.
• Knowledge of travel industry policies and procedures.

Responsibilities

• Support travelers during disruptions, changes, or rebookings.
• Provide guidance aligned with client travel policies.
• Respond to inquiries via chat and email with expert assistance.
• Explain fare rules, penalties, and policy details to customers.
• Identify improvements to processes and client experience.

Skills

Travel agent experience

English proficiency

French (bonus)

Tools

Sabre GDS

Job description

Shape What's Next With BCD

Travel Agent GetGoing (Remote)

Full time, United Kingdom

You’ll be part of the GetGoing team- an all-in-one travel platform designed for small and midsize businesses. Built at BCD Travel, it’s a self-service solution that empowers customers to manage their travel independently. This is not a standard travel agent position. You won’t be booking trips from scratch, but rather acting as a problem solver and tech support when needed. Your role will focus on supporting users when they encounter issues, need changes, or require rebookings.

What You’ll Do

• Support travelers in case of disruptions, changes, or rebookings during their journey
• Act as a trusted advisor, providing guidance and solutions aligned with client travel policies
• Respond to customer inquiries via chat and email, offering expert assistance with complex travel issues
• Provide information on industry regulations (DOT, TSA, passports, visas, etc.) and travel-related policies
• Share insights on fare rules, exchange costs, and penalties to help customers make informed decisions
• Identify opportunities to improve operational processes and client experienceStay up to date with travel industry trends and developments relevant to the supported markets

What You’ll Bring

• You have travel agent experience
• Relevant skills in GDS (Sabre is preferred)
• Strong verbal and written communication skills in English (Additional skills in French are a plus)
• Solid working knowledge of the travel industry, policies, procedures, and processes

Why you’ll love working here

Join a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters. At BCD, you'll have the freedom to make an impact, the support to develop your potential, and the opportunity to help shape the future of travel.

Meet BCD

BCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. In 2025, BCD achieved $24.4 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by exploring our career site and checking out our social media:

• Career site BCD
• https://www.linkedin.com/company/bcd-travel/
• https://www.instagram.com/bcdtravel/
• https://www.bcdtravel.com/blog/

What’s In It For You

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Work at the forefront of travel technology and help shape the future of business travel
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated
• Work From Anywhere opportunity for 60 days per year

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [e-mail].