Travel Client Experience & Escalations Specialist
Audley Travel
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Benefits offered by this job
Job summary
Audley Travel is seeking a Client Service Executive to help create extraordinary travel experiences for our clients. If you’re passionate about travel and delivering exceptional customer experiences, we’d love to hear from you.
In this role you will manage escalated complaints, support sales teams with complaint handling, communicate with clients with empathy, monitor service metrics, and deliver training to maintain best practices. Join a team that values calm, proactive problem-solving.
Qualifications
- Experience delivering exceptional customer service in travel or similar setting.
- Proven ability to resolve complaints with empathy and professionalism.
- Strong communication and collaboration skills across teams.
Responsibilities
- Manage escalated complaints and post-travel feedback.
- Collaborate with sales teams to guide complaint handling at a team level.
- Communicate directly with clients to resolve issues with empathy and professionalism.
- Monitor service metrics including complaint volumes, resolution rates, and trends.
- Deliver training sessions and maintain a best practice resource hub for service excellence.
- Stay up to date with Package Travel Regulations and Audley Terms and Conditions.
Skills
Job description
Audley Travel is seeking a Client Service Executive to help create extraordinary travel experiences for our clients. If you’re passionate about travel and delivering exceptional customer experiences, we’d love to hear from you.
In this role you will manage escalated complaints, support sales teams with complaint handling, communicate with clients with empathy, monitor service metrics, and deliver training to maintain best practices. Join a team that values calm, proactive problem-solving.
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