Travel and Transport Assistant

CEMP; East Devon; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A leading council in Norfolk is seeking a Travel and Transport Assistant to join their dynamic passenger transport team. The role involves providing essential administrative support, managing transport disruptions, and ensuring excellent service delivery. Candidates should be motivated, detail-oriented, and able to juggle various tasks. Excellent benefits like flexible working opportunities and health services are offered.

Benefits

Generous holiday entitlement

Health and Wellbeing services

Flexible working opportunities

Employee discounts programme

Local Government Pension Scheme

Qualifications

• Experience in providing administrative support.
• Ability to manage multiple tasks effectively.
• Good communication skills required.

Responsibilities

• Provide administrative and day-to-day support for the transport team.
• Manage disruption on the highway and communicate with stakeholders.
• Work alongside highways staff to minimize transport disruptions.

Skills

Customer Service

Attention to Detail

Flexibility

Job description

Travel and Transport Assistant 8158 | Permanent contract | £25,584 to £27,269 per annum (Scale E) | 37 hours per week | County Hall, Norwich

We are looking for a committed individual to join our busy passenger transport team, providing administrative and day-to-day support across the team.

The team is responsible for passenger transport across Norfolk - local bus services, home to school transport, social services transport. This role will primarily be dealing with helping to manage disruption on the highway and communication with transport operators, highways teams and other stakeholders. As part of a small team this will involve working alongside staff in highways who issue permits for roadworks and ensuring disruption to transport is kept to a minimum.

The work is busy but rewarding and we need individuals who can juggle different tasks throughout each day, whilst always offering excellent customer service. You would also need to have a good attention to detail and a positive attitude, especially as no two days are the same.

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working dependant on your job role and business need.
• Financial benefits such as:
• Norfolk Rewards our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• An advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants pensions.
• Tax efficient ways of getting extra pension and new bikes
• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
• A payment if you refer someone you know to a hard to fill job
  
  

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

Redeployment closing date: 1 June 2025 23:59

All other applicants closing date: 15 June 2025 23:59