Travel Administrator

Mitie; Brighton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading service provider in the UK seeks a travel expert to coordinate travel arrangements for Armed Forces personnel. This role involves managing bookings, liaising with external agencies, and ensuring compliance with policies. The ideal candidate will be highly organized, proactive, and possess exceptional communication skills. This opportunity offers a chance to develop various skills in a supportive environment. Candidates must have MOD Security clearance and a right to work in the UK. Working hours are from 08:00 to 16:30, Monday to Friday.

Qualifications

• Proven track record of delivering quality administration and customer service.
• Ability to manage last-minute changes to requirements and deadlines.
• Credible verbal and written communicator.
• Able to develop close working relationships.

Responsibilities

• Provide dedicated support for personnel administration.
• Manage travel arrangements using online booking systems.
• Maintain budgetary information for cost-effective travel.
• Ensure compliance with Defence Policies and GDPR.

Skills

Exceptional communication skills

Proactive and adaptable

IT literate (MS Office)

Customer service experience

Job description

Job Overview

Join our dynamic Base Administration Office team at MOD Lyneham and become the trusted travel expert for the Armed Forces personnel. In this pivotal role, you'll manage and coordinate a wide range of travel arrangements, ensuring smooth journeys for personnel who serve our nation. You'll be the central point of contact for all travel needs, using an online booking system and working closely with external agencies, booking companies, and budget holders. This position offers variety, with opportunities to rotate through different responsibilities and gain new skills—full training provided. If you're organised, detail-driven, and thrive in a fast-paced environment, this is your chance to make a real impact while building a rewarding career.

Main Duties

• Provide a dedicated focal point for the personnel administration, including direct customer interface and liaison with supervisor and manger.
• Arrange Travel in line with requests, utilising online booking systems, liaising with booking companies, budget holders and customers.
• Collate and maintain budgetary related information, ensuring the most cost‑effective means of travel is booked.
• Protect personnel data.
• Data input utilising various online systems.
• Ensure all activities are carried out in line with Defence Polices, H&S regulations and General Data Protection Regulations.
• Undertake any additional tasks as determined by the Line Manager, including support/cover for other staff in times of absence.

What we are looking for

We are seeking a highly organised and confident individual with exceptional communication skills and the ability to contribute effectively at all levels. The ideal candidate will be versatile, intuitive, and professional, demonstrating sound judgement and absolute integrity in every aspect of their work. You will need to be proactive and adaptable, responding swiftly to the evolving needs of both the business and our customers, while maintaining composure under pressure. Reliability and a well‑presented, positive image are essential, reflecting and upholding the core Mitie values at all times.

• Proven track record of delivering quality administration and service with customer facing experience.
• Credible verbal and written communicator with the ability to develop close working relationships.
• IT literate with a good working knowledge of MS Office applications, is a must.
• Abilities to manage short notice changes to requirements and deadlines.

Additional Information

MOD Security clearance and DBS Standard is requirement, as well as Proof of right to work in UK.

37.5 hour working week between 0800 and 1630 Mon to Fri only.

Required to wear approved company uniform.