Trauma & Orthopaedics Medical Secretary - Flexible Admin

Gateshead Health NHS Foundation Trust; Gateshead; On-site; GBP 25,000 - 29,000; Full time

Job summary

Gateshead Health NHS Foundation Trust is seeking a Medical Secretary (Band 3) to support the Trauma & Orthopaedics team at the Queen Elizabeth Hospital. You will handle typing, dictation, appointment scheduling and confidential patient correspondence.

You should have GCSEs including Maths and English or an NVQ Level 2 in Business Administration, plus 2 years secretarial experience in a medical setting. Proficiency in MS Office and medical terminology is desirable.

Qualifications

• GCSEs including Maths and English or NVQ Level 2 in Business Administration.
• 2 years secretarial/administrative experience, ideally in an acute medical setting.
• Good written and verbal communication; strong organisational skills.

Responsibilities

• Develop close working relationships with secretarial colleagues and staff in the Trauma & Orthopaedics department.
• Ensure all correspondence is typed and forwarded accurately for the care of patients.
• Participate in training programs to develop your role.
• Handle confidential patient information with discretion and adhere to policies.
• Maintain professional image of the Trauma & Orthopaedic Services and Gateshead Health NHS Foundation Trust.
• Maintain patient confidentiality in line with IM&T policies.
• Comment on policies and procedures as part of service development.
• Work within Trust contract terms and report incidents as required.
• Liaise with other healthcare agencies, maintaining good communication links.
• Use software such as Winscribe, CareFlow, Medirota; manage copy clinical correspondence and clinic processes.
• Take minutes and manage test results inquiries with relevant staff.
• Assist with complaints handling per Trust procedures.
• File hard and digital copies per lean processes.
• Participate in appraisal and manage medical records distribution.

Skills

Communication

Organisational skills

Teamwork

Audio typing

Microsoft Office

Education

GCSE including Maths & English

NVQ Level 2 in Business Administration

RSA II typing

Tools

Winscribe

CareFlow

Medirota

Job description

Gateshead Health NHS Foundation Trust is seeking a Medical Secretary (Band 3) to support the Trauma & Orthopaedics team at the Queen Elizabeth Hospital. You will handle typing, dictation, appointment scheduling and confidential patient correspondence.

You should have GCSEs including Maths and English or an NVQ Level 2 in Business Administration, plus 2 years secretarial experience in a medical setting. Proficiency in MS Office and medical terminology is desirable.