Trauma-Informed Service Manager | Lead Care Team

Kibble; Paisley; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Training opportunities

Healthcare coverage

Discounts with partners

Childcare discounts

Confidential counselling

Cycle to Work + holidays

Job summary

Kibble is recruiting a Service Manager to lead a designated service, oversee staff and resources, and ensure safe, effective care for children and young people. The role emphasizes proactive leadership, quality delivery, and engagement with external agencies.

The post requires experience in safeguarding, development planning, and delivering high standards within a busy residential or day-care setting. PVG checks and SCM training will be part of the process.

Qualifications

• Possession of or working towards Introduction to Social Pedagogy or/SVQ4 or equivalent SCQF Level 8/9 qualification.
• Three years experience of working with children or young people in residential/day care.
• Ability to build trusting relationships with children, young people and staff;
• Strong emotional resilience and the ability to cope with competing demands;
• Ability to represent the organisation professionally with external agencies, including representation at all appropriate meetings;
• Experience of motivating and leading others and providing support and guidance to staff or peers;
• Strong IT literacy with a good understanding of Microsoft Word, Excel and PowerPoint;
• Excellent communication skills both verbal and written
• Possess a full driving licence, and be willing and able to drive school transport
• Possess current membership of the SSSC
• Able to evidence a commitment to Continuing Professional Development and to provide an up to date PRTL record.
• A trauma informed practitioner

Responsibilities

• Managing the house rota;
• Authorising annual leave, approving training requests and managing absence;
• Ensuring new staff receive an appropriate induction and development opportunities;
• Managing and maintaining house budgets;
• Proof reading professional reports;
• Working on the floor to role model trauma informed practice, being visible and providing leadership to the staff team;
• Driving, shaping and reinforcing a positive culture in line with organisational values;
• Having a good understanding of all children and young people’s care plans within the service;
• Ensuring the environment is safe, welcoming and homely;
• Actively developing and maintaining links and partnership working with all other Kibble Services;
• Liaising with parents, families and other agencies involved in the care of the children and young people using the service, informing them of progress and decisions affecting the young person;
• Acting as a link between outside agencies involved in the young peoples’ placement, for example, local authorities, psychological services; benefits agencies, housing associations and community resources
• Maintaining appropriate systems and structures for the service including risk management to ensure high quality outcomes for the children and young people and the organisation.
• Deputising for the Operations Manager as necessary;
• Contributing to the development of the service to ensure that it continues to meet the needs of a changing client group;
• Assisting in the production of Service Development Plans and coordinating the personal and professional development of staff;
• Maintaining own continuing professional development, both through opportunities offered by Kibble and by using own resources and initiative;
• Ensuring that staff awareness of Health and Safety rules and regulations is always maintained;
• Undertaking any other reasonable duties as may be delegated by Kibble’s management from time to time

Skills

Relationship building

Emotional resilience

Communication skills

IT literacy

Driving licence

SSSC membership

Professional development

Trauma-informed practice

Education

Introduction to Social Pedagogy or SVQ4 or SCQF Level 8/9

Residential/day care experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Kibble is recruiting a Service Manager to lead a designated service, oversee staff and resources, and ensure safe, effective care for children and young people. The role emphasizes proactive leadership, quality delivery, and engagement with external agencies.

The post requires experience in safeguarding, development planning, and delivering high standards within a busy residential or day-care setting. PVG checks and SCM training will be part of the process.