Trauma-Informed Family Support Specialist

London Borough of Hillingdon; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Flexible Working Hours

36 Hour Week

Generous Holiday Entitlement

Perkbox Benefits

Mental Health Support and Counselling

Travel Support

Trade Union Membership

Job summary

The London Borough of Hillingdon is seeking a dedicated Key Worker to support expectant and potential parents using trauma-informed, relationship-based practice. You will conduct holistic assessments, develop tailored plans and collaborate with health, social care and community partners to promote safe family life.

Join a specialist team delivering early intervention, prevention and strength-based support, with opportunities for professional development and reflective practice.

Qualifications

• Experience working with children and families with multiple or complex needs.
• Strong engagement skills to motivate families and build trust.
• Knowledge of safeguarding, child development and evidence-based family interventions.
• Resilience, persistence and creativity in overcoming barriers.
• Ability to manage varied caseloads, maintain clear records and deliver measurable outcomes.
• Confidence in chairing meetings, writing reports and working with partner agencies.
• Familiarity with trauma-informed practice and inclusive approaches.
• Proficiency with digital tools for casework and family engagement.

Responsibilities

• Manage a caseload of families facing complex challenges across home and community.
• Carry out family help assessments and develop SMART, outcome-focused plans.
• Deliver practical, evidence-based interventions and coaching with positive routines.
• Provide parenting guidance across child development stages.
• Chair family help meetings and contribute to case conferences and reviews.
• Maintain accurate case records and progress evidence.
• Collaborate with Social Workers, schools, health services and housing.
• Manage care packages and direct payments where applicable.
• Uphold safeguarding standards at all times and escalate concerns.
• Help parents recognise strengths and build resilience and support networks.

Skills

Experience with families with complex/

Engagement and trust-building

Safeguarding knowledge

Resilience and creativity

Caseload management and records

Chairing meetings and reporting

Trauma-informed practice

Digital casework tools

Job description

The London Borough of Hillingdon is seeking a dedicated Key Worker to support expectant and potential parents using trauma-informed, relationship-based practice. You will conduct holistic assessments, develop tailored plans and collaborate with health, social care and community partners to promote safe family life.

Join a specialist team delivering early intervention, prevention and strength-based support, with opportunities for professional development and reflective practice.