Transport Traffic Controller

DHL Supply Chain; Worksop; On-site; Confidential; Full time

Benefits offered by this job

Pension scheme (8% employer, 4%员工)

24/7 GP consultations

Retail and lifestyle discounts

Loans and mortgage advice

Job summary

DHL Supply Chain in Worksop is seeking a Transport Traffic Controller to monitor transport charges, resolve discrepancies and maintain cost control. You will log incidents, support planning teams and liaise with partners to ensure queries are handled efficiently.

The role requires attention to detail, strong communication and solid IT skills, particularly Excel; transport management system experience is advantageous and training will be provided.

Qualifications

• Strong attention to detail in managing transport costs, incidents and data.
• Confident and tenacious communicator with internal and external stakeholders.
• Excellent IT skills, especially Excel; familiarity with transport management systems is a plus.
• Previous administration experience is essential; accounts or finance administration desirable.

Responsibilities

• Track, investigate and resolve additional transport charges; ensure timely processing of cost-related queries.
• Challenge and validate charges; liaise with external partners to resolve discrepancies and maintain cost control.
• Log and escalate incidents within internal systems; support continuous operational improvement.
• Act as a key control function between planning teams; provide administrative support for safe, efficient transport planning operations.

Skills

Attention to detail

Communication

Administration

Team collaboration

Tools

Excel

Transport Management System

Job description

Pay Rate: £34, 850.00
Grade: RCS M
Contract Type: Permanent (Full-Time)
Shift patterns: 37.5 hours, Any 5 from 7, rotational 7am - 3pm and 10am - 6pm
Location: Worksop - S80 3EG

Are you an organised, detail-focused professional who enjoys investigating issues and seeing them through to resolution?

As a Transport Traffic Controller, you'll be responsible for monitoring transport charges, resolving cost discrepancies, managing incident records and working with stakeholders to ensure queries are dealt with efficiently.

This is a great opportunity to make a real impact by helping improve accuracy, control costs and support continuous improvement across the transport function.

A TYPICAL DAY MAY INVOLVE

• Track, investigate and resolve additional transport charges through digital platforms, ensuring accuracy and timely processing of cost-related queries
• Challenge and validate charges, liaising with external partners to resolve discrepancies and maintain cost control
• Log, monitor and escalation incidents within internal systems, ensuring accurate records and supporting continuous operational improvement
• Act as a key control function between planning teams, coordinating activities and providing administrative and operational support to ensure a safe and efficient transport planning operation

THIS ROLE WOULD SUIT PEOPLE WHO

• Strong attention to detail with the ability to work accurately when managing transport costs, incident reporting and operational data
• Confident and tenacious communicator, able to engage with internal and external stakeholders to investigate discrepancies, resolve queries and achieve positive outcomes
• Excellent IT skills with a good working knowledge of Microsoft Office applications, particularly Excel. Experience using transport management systems would be advantageous, although full training will be provided
• Previous administration experience is essential, with accounts or finance administration experience being highly desirable.
• Some transport or logistics experience is preferred, ideally gained within a Transport Administrator, Transport Clerk, Transport Controller or similar operational support role

WHY JOIN US?

• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

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