Transport Team Leader - Band 4

North Bristol NHS Trust; Bristol; On-site; GBP 30,000 - 38,000; Full time

Job summary

North Bristol NHS Trust is seeking a Transport Team Leader to oversee non-emergency patient transport services. The successful candidate will manage data operations, ensure compliance with regulations, and improve service delivery through actionable insights. This mid-senior level role requires strong leadership and analytical skills within a healthcare environment.

Qualifications

• Experience in NHS operations is essential.
• Health & Safety Awareness Course is required.
• Ability to work independently and foster relationships with customers.

Responsibilities

• Manage and optimise patient transport data and operations.
• Analyze KPIs to ensure service targets are met.
• Collaborate with internal teams to resolve data discrepancies.

Skills

Data Management

Analytical Skills

Communication

Problem Solving

Team Leadership

Education

Level 3, City and Guilds or equivalent

HND level diploma or equivalent

Job description

Join to apply for the Transport Team Leader - Band 4 role at North Bristol NHS Trust

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Join to apply for the Transport Team Leader - Band 4 role at North Bristol NHS Trust

Thank you for your interest in this vacancy! We highly recommend reading our Tips on how to apply page to give you an insight on how applications are scored & shortlisted by our Recruiting Managers. These tips have been provided to give you a better chance of being shortlisted for our vacancies.

Please note that if you apply for a position with North Bristol NHS Trust, you may be contacted via TRAC or via email. This includes invites for job interviews. We therefore recommend that you regularly check your TRAC Account and email accounts including junk and spam folders.

Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.

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Job Overview

We are seeking a highly organised and detail-oriented Patient Transport Data Lead to oversee and optimise the management of non-emergency patient transport (NEPT) services. The Data Lead will play a crucial role in ensuring operational efficiency, enhancing service delivery, and ensuring financial accountability within the patient transport system. This role involves analysing and managing data related to aborted trips, contract additions, KPIs, and the recharging of transport costs. The successful candidate will work closely with operational teams, service providers, and key stakeholders to ensure data integrity, identify trends, and provide actionable insights to improve service performance.

Main duties of the job

Collect, analyse, and report on operational data related to patient transport services, focusing on aborted trips, transport scheduling, vehicle utilization, and patient satisfaction.

Monitor and manage the performance of key performance indicators (KPIs) to ensure service targets are met and consistently exceeded.

Ensure compliance with contractual terms and conditions, including overseeing the incorporation of contract additions and modifications.

Develop and manage processes for the accurate recharging of transport costs to the appropriate departments or third parties.

Work collaboratively with internal teams, including operations, finance, and external service providers, to resolve data discrepancies and improve processes.

Identify operational inefficiencies or areas for improvement and make recommendations for process optimizations and cost reductions.

Maintain clear and accurate records, reports, and dashboards for internal and external stakeholders.

Working for our organisation

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Detailed Job Description And Main Responsibilities

• Responsible for the day to day control, monitoring, of all Patient and non patient Transport activity within designated areas in alignment to contracts and Service Level Agreements.
• Deliver effective support to the FM Duty Manager (Transport) to deliver an efficient and cost effective service in line with local operational budgets and Service Level Agreements.
• Contribute in the preparation and supervision of shift rotas in accordance with budget and SLA’s through discussion with the FM Duty Manager Transport and the central administration team.
• Ensure full FM service coverage in relation to staffing numbers and quality of work and escalate any concerns to FM Duty Manager Transport.
• Delegate and prioritise tasks to Transport Team members on a daily basis.
• Carry out staff induction and adhoc training processes and complete within the required timescales, including completing a review meeting with the staff to confirm their successful completion.
• Meet daily with FM Duty Manager Transport to communicate operational activities and requirements.
• Communicate any exceptional issues to FM Duty Manager Transport in a timely manner e.g. lack of resource to carry out essential tasks.
• Liaise with service users to review and resolve issues arriving and escalate any exceptional issues to the FM Duty Manager Transport.
• Collect, analyse, and report on operational data related to patient transport services, focusing on aborted trips, transport scheduling, vehicle utilisation, and patient satisfaction.
• Monitor and manage the performance of key performance indicators (KPIs) to ensure service targets are met and consistently exceeded.
• Ensure compliance with contractual terms and conditions, including overseeing the incorporation of contract additions and modifications.
• Develop and manage processes for the accurate recharging of transport costs to the appropriate departments or third parties.
• Work collaboratively with internal teams, including operations, finance, and external service providers, to resolve data discrepancies and improve processes.
• Identify operational inefficiencies or areas for improvement and make recommendations for process optimizations and cost reductions.
• Maintain clear and accurate records, reports, and dashboards for internal and external stakeholders.
• Generate weekly and monthly reporting suites for the management team on all data sets, for monitoring delivery against key performance indicators and to inform service improvement.
• Escalate any continued inconsistencies in data to the Team Manager.
• Monitor patient transport booking data quality, validating multiple data items using expert knowledge.
• Escalate data issues to management team.
• Audit and investigate at patient level all cancelled journeys, identifying impact on patient care.
• Liaise regularly with the Clinical Site Team as commensurate to the role.
• To carry out any operational tasks as required on occasion to ensure full service delivery.
• Carry out duties in accordance with the Departmental Health & Safety Policy, the Health & Safety at Work Act and the Departmental Written Systems of Work.
• Report any accidents/dangerous occurrences to the FM Duty Manager Transport and participate in the completion of necessary accident form paperwork.
• To be a role model and reflect and promote the values of the Trust in all activities.
• To carry out any other duties commensurate with the post as directed by the FM Management Team.
  
  

Person specification

Shortlisting criteria

Essential criteria

• Level 3, City and Guilds or equivalent plus additional knowledge acquired through training and experience to HND level diploma or equivalent
• Health & Safety Awareness Course
• Previous NHS experience
• The ability to pass and receive information in such a way that it can be clearly and readily understood
• Ability to work on own initiative with minimal supervision
• Ability to develop good relationship with customers
• Ability to deal with problems and put in place satisfactory solutions
• Negotiation skills
  
  

If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.

Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.

If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel [phone].

North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.

At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.

Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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