Imaging PACS Team Leader

North Bristol NHS Trust; Bristol; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading healthcare provider is looking for an Imaging PACS Team Leader to join their team at North Bristol NHS Trust. The successful candidate will be responsible for managing operations, providing technical support, and ensuring high service quality within a dynamic healthcare environment. This mid-senior level position offers critical contributions to patient care and IT infrastructure in medical imaging.

Qualifications

• Educated to diploma level or equivalent experience.
• Management qualification or experience in managing a team preferred.
• Experience of hospital systems (RIS, PACS) is advantageous.

Responsibilities

• Manage day-to-day running of the PACS office and team.
• Provide first-line IT support for imaging systems.
• Ensure continuity of service as part of on-call rotation.

Skills

Organisational skills

Communication skills

Analytical skills

IT skills

Education

Diploma or equivalent experience

Management Qualification

Tools

PACS

RIS

ICE

Job description

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Job Overview

PREVIOUS APPLICANTS NEED NOT APPLY!

We are seeking a highly motivated PACS Team Leader to join the PACS team at North Bristol NHS Trust. This post is based in the Brunel Building at Southmead.

You will Manage the day-to-day running of the PACS office and the Imaging PACS team and will support the PACS Manager therefore experience of managing staff is essential.

You will equally share the 24/7 on call service with the Imaging PACS Manager and PACS Administration team.

You will be based in an office with a working with a small team accessing and supporting exceptionally high-quality systems, administration and data management. You must have the ability to work as part of a multi-disciplinary team, have excellent organisational and communication skills.

You must be proficient in IT and knowledge of the hospital systems, such as ICE (Intergraded Order-com System), CRIS (Computerised Radiology and Information System) and PACS (Picture Archiving and Communication System) would be advantageous but not essential.

You must have a flexible approach to work and be able to prioritise your workload to meet tight deadlines.

This role is full time 37.5hrs per week

Monday – Friday 8.30am – 4.30pm

For informal discussions please contact

Sue Miller 01174143506 or email [e-mail]

Main duties of the job

The post holder is a member of the Imaging PACS team based within the Imaging Department. The team is responsible for providing the first level of support for all designated Imaging PACS related issues.

This would include support of software, hardware and PC applications for Imaging based systems. In addition, extraction of data from the Imaging systems is required.

The post holder will manage the day-to-day running of the office and the Imaging PACS team.

In the absence of the Imaging PACS Manager, the post holder will be responsible to supervise the area and prepare hand over documentation to the Imaging PACS Manager for their return. In their absence the post holder will be expected to ensure all aspects of the service is covered.

The post holder will equally share the 24/7 on-call service with the Imaging PACS Manager and designated Radiographers to ensure continuity of service, assisting the Radiographers if they have issues they cannot deal with.

Working for our organisation

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Detailed Job Description And Main Responsibilities

• Maintains up-to-date and accurate databases for systems used in Imaging and be aware of all interfacing systems.
• Extracts data from current databases to support NBT business initiatives.
• Ensures that all requests for assistance, by telephone, e-mail or in person, are handled promptly and effectively.
• Provide general and first-line technical resolutions to patients, imaging staff, NBT and external agencies problems.
• Provide advice, information and training for imaging staff, NBT and external users unable to access specific applications.
• For all requests that cannot be directly resolved, provides an effective interface at the highest level between imaging and suppliers; ensures that fault diagnosis, priority setting and escalation procedures are applied effectively and that all complaints are responsibly and professionally resolved.
• Enforce Data Protection and Information Security Policies are adhered to by users and any advice given as required.
• Advises and assists colleagues in the provision of services, both internal and external.
• Arranges site visits by suppliers to resolve persistent or high impact problems.
• Provide feedback of problem progress on a regular basis to relevant individual or service areas.
• To maintain appropriate documentation and logs relating to the PACS Systems.
• To equally share the 24/7 on-call service with the Manager and designated Radiographers to ensure continuity of service, assisting the Radiographers if they have issues they cannot deal with.
• Lead the PACS team ensuring all work is completed efficiently and promptly.
• Assist the imaging PACS team with any issues they are unable to resolve.
• Create and update workflows and SOP (Standard Operation Procedures), ensuring the new/updated workflow is followed by the imaging PACS team.
• Integrates new imaging equipment to the PACS, (Picture Archiving and Communication System), testing to ensure the workflow completes from beginning to end.
• Allocates accounts and gives initial training on the imaging systems, for both NBT and external users.
• To undertake any other duties assigned by the Imaging Services Manager and Imaging PACS Manager.
  
  

Person specification

Education and Training

Essential criteria

• Educated to diploma level or equivilant experience
  
  

Desirable criteria

• Management Qualification or Experience in managing a team
  
  

Work Experience

Essential criteria

• Proficient with the IT Infrastructure (software, hardware, databases and operating systems)
• Analytical approach to resolving complex IT support issues
  
  

Desirable criteria

• Experience of hospital systems (RIS,PACS,PACS)
  
  

Knowledge and Skills

Essential criteria

• Ability to work in a constant changing environment
• Ability to work independently in own role, showing initiative
• Maintain good working relationships within own team and the wider hospital
  
  

If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.

Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.

If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel [phone].

North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.

At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.

Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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