Transport Team Leader

Wayfair; Gillingham; On-site; GBP 19,000 - 26,000; Full time

Benefits offered by this job

Wayfair Employee Discount

Private Medical & Dental Care

Gym Membership

Tuition Reimbursement

25 Days starting Holiday (with tenure)

Bank Holidays

Private Pension

Cycle to Work scheme

Job summary

Wayfair is seeking a Shift Lead in Rainham, Essex to bridge hands-on logistics with team leadership. You will manage driver resources, deploy routes, and liaise with carrier partners to ensure safe, efficient operations while supporting operational targets.

Ideal candidates bring frontline logistics experience, a people-first leadership approach, and a strong focus on safety. The role offers a structured shift pattern and opportunities for development within the Wayfair logistics network.

Qualifications

• Experience in fast-paced logistics, transport or warehouse environments.
• Ability to motivate and develop frontline teams.
• Knowledge of route planning and scheduling.
• Strong communication for clear briefs and updates.
• Resilience with independent decision-making under pressure.

Responsibilities

• Driver & Route Management: manage attendance, route allocations and workforce deployment.
• Operational Leadership & KPI Delivery: oversee daily workloads to meet UPH targets.
• Team Motivation & Engagement: foster a collaborative, productive culture.
• Daily Shift Operations: lead pre-shift briefings on plans and safety.
• Workflow Optimization: identify inefficiencies and remove bottlenecks.
• Performance Management & Coaching: monitor and coach staff to improve standards.
• Training & Compliance: drive health, safety training and SOP adherence.
• Independent Operations: own daily ops and ensure targets are achieved.

Skills

Operational Leadership

Team Leadership

Route Planning

Communication

Resilience

Stakeholder Management

Health & Safety

Job description

Site Location: Rainham, Essex

Shift: Lates

Working Hours: 2pm-10pm (Monday-Friday)

Pay Rate: £16.32p/hr (£14.84p/hr + shift premium (10%)

Benefits: Wayfair Employee Discount, Private Medical & Dental Care, Gym Membership, Tuition Reimbursement, 25 Days starting Holiday (with tenure entitlement) + Bank Holidays, Private Pension, Cycle to Work scheme amongst others.

Love logistics but ready to lead people?

Take the next step in your career with a role that bridges hands-on execution and team leadership. We’ll invest in your development today so you can lead our operations in the future.

What you will do

• Driver & Route Management Manage daily driver attendance, route allocations, and workforce deployment to ensure all routes are adequately resourced and completed safely and efficiently. Liaise closely with carrier partners to address operational challenges, monitor route performance, and ensure crews meet service expectations and contractual requirements.
• Operational Leadership & KPI Delivery: Oversee & coordinate daily workloads, and provide hands‑on support to consistently meet or exceed production targets and Units Per Hour (UPH) goals.
• Team Motivation & Engagement: Foster a collaborative "one-team" culture, driving workforce productivity and high-quality service delivery while keeping frontline associates and agency staff motivated.
• Daily Shift Operations: Conduct impact-driven pre‑shift briefings covering daily operational plans, strategic work allocation, and critical health and safety topics.
• Workflow Optimization & Problem Solving: Proactively identify and resolve operational inefficiencies, remove bottlenecks on the floor, and autonomously make policy‑driven decisions under pressure.
• Performance Management & Coaching: Monitor crew, driver, and team performance in real time, conducting observations, providing constructive feedback, and delivering targeted coaching to address performance gaps and improve operational standards.
• Training & Compliance: Champion health and safety standards by leading departmental training, safety orientations, and Standard Operating Procedures (SOPs) to ensure strict compliance across all process paths.
• Independent Operations: Take ownership of daily operations, working autonomously to manage priorities, resolve issues, and ensure service, safety, and productivity targets are achieved.

What you will need

• Frontline Operational Experience: Proven track record of operating successfully within fast‑paced logistics, transport, or warehouse environments. Large parcel knowledge is advantageous but not essential.
• People-First Leadership: A team‑focused supervisory approach with the ability to motivate, support, and develop frontline teams.
• Route Planning & Operational Coordination: Understanding of delivery scheduling, route planning, resource allocation, and operational readiness.
• Effective Communication: Strong communication skills with the ability to deliver clear instructions, briefings, and operational updates.
• Resilience & Adaptability: Ability to perform under pressure, adapt to changing priorities, and make sound decisions independently.
• Stakeholder Management: Ability to build effective relationships with internal teams, drivers, carriers, and operational stakeholders.
• One-Team Collaboration: A collaborative mindset focused on achieving shared goals through cross‑functional teamwork.
• Health & Safety Champion: Strong understanding of Health & Safety requirements with a commitment to maintaining compliance and safe working practices.

Assistance For Individuals With Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

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About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry‑leading technology and creative problem‑solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk‑takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well‑positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [e-mail].