Transport Supervisor

QE Facilities Limited; Washington; On-site; GBP 28,000 - 36,000; Full time

Job summary

QE Facilities Limited is seeking a Transport Supervisor to support the Logistics Management team, covering scheduled transport, ad-hoc courier services, and staff/patient transport. The role requires supervising drivers, ensuring on-time deliveries, and maintaining compliance with regulations and company policy.

You will manage resources, monitor performance, and contribute to ongoing improvements within the transport department while upholding safety and quality standards.

Qualifications

• Excellent communication skills both written and oral.
• Word and Excel proficiency; ability to work under pressure.
• Able to supervise staff and influence performance.
• Knowledge of transport-based systems and route planning.
• Experience driving commercial vehicles and knowledge of vehicle and drivers' regulations.
• Experience in a busy traffic office environment at supervisory level.

Responsibilities

• Schedule work and manage resources and priorities.
• Direct supervision of drivers and coordinators to ensure on-time completion.
• Contribute to a safe working environment.
• Work with staff and customers to ensure proper management of change, compliance and reporting of non-compliance.
• Ensuring escalation protocols are followed.
• Management of staffing issues, adhering to the best standard of care, confidentiality and civility at all times.

Skills

Excellent communication skills

Ability to supervise staff

Route planning

Experience with transport-based system

Education

GCSE English, Maths and IT

Customer Services NVQ

First Aid

Advanced Driving

Tools

Microsoft Excel

Microsoft Word

Job description

Job overview

To support the Logistics Management team in all aspects of the operation includingscheduled transport, ad-hoc courier services, staff and patient transport.

Provide a high-quality, cost-effective transportation service in line with QE Facilities requirements in a mannerthat conforms with all legal legislation and company policies, at the same time ensuring that all departmentrequirements are taken into consideration without being detrimental to the overall network requirements. The

Transport Supervisor will be required to cover for driver’s holidays, absence etc.

Main duties of the job

• To ensure all deliveries and collections are made on time and in compliance with current procedures.
• To ensure all assets are recorded in line with laid down procedure.
• To ensure all companies resources are available on time and all delays are reported.
• To ensure all patients are transported in a safe and dignified manner.
• To monitor performance of all staff and prepare reports as per company policy.
• To carry out regular meeting with staff to ensure flow off communication.
• To assist in the recruitment of drivers within the agreed establishment levels.
• To ensure all driving and related staff comply with the legal requirements.
• To ensure that all vehicles are maintained in line with legislation, any operator licence and company requirements.
• To monitor and carry out performance reviews with subcontractors.
• To encourage and assist in the development of each member of staff.
• To carry out disciplinary hearings in line with company policy.
• To ensure all administration aspects for transport staff in the department are up to date.
• To ensure all driving staff comply with driver’s regulation by use of contracted systems.
• To assist in the development of the transport department by maintaining high standards.
• To assist in the control of vehicle fleet within the depot.
• Support the company’s quality management systems and to ensure all defects are raised and cleared in an effective manner.

Working for our organisation

QE Facilities (QEF) is a wholly owned subsidiary company of Gateshead Health NHS Foundation Trust (GHNT), based in the North East of England.

We provide a range of non- clinical services to GHNT and other NHS organisations. Our services include: estates, facilities services, procurement, medical engineering and devices, endoscopy decontamination and sterile services, transport, out-patient pharmacy, and prevention & management of violence & aggression training (PMVA).

In addition we provide consultancy services, advising clients on all aspects of establishing a subsidiary company within an NHS body to the provision of VAT compliance advice.

QE Facilities work to their own Terms and Conditions and these are not the same as Gateshead Health NHS Foundation Trust Terms and Conditions. This is not an Agenda for Change Pay Rate.

Detailed job description and main responsibilities

• Responsible for scheduling work, managing resource and priority conflicts.
• Direct supervision of drivers and coordinators to ensure work is completed in-full, on-time and to therequired quality.
• Contribute to a safe working environment.
• Work with staff and customers at all levels to ensure proper management of change, compliance and reporting of non-compliance.
• Ensuring escalation protocols are followed.
• Management of staffing issues, adhering to the best standard of care, confidentiality and civility at all times.

Person specification

Knowledge

• Excellent communication skills both written and oral.
• Confident with technology, proficient with Microsoft tools such as Excel & Word - Ability to work under pressure and to tight deadlines
• Able to influence, motivate and supervise staff
• Good understanding and practical experience of using and management of transport-based systems.
• Route planning skills and knowledge of local area

Experience

• Experience of driving commercial vehicles
• Working knowledge of vehicle and drivers’ regulations
• Experience of working in a busy traffic office environment at supervisory level.

Qualifications

• Full UK Driving Licence
• Categories C1 & D1 on driving licence
• Customer Services NVQ
• First Aid
• Advanced Driving
• GCSE English, Maths and IT

Applicants who have not been contacted within 4 weeks of the closing date are to assume that their application has been unsuccessful.

Gateshead Health NHS Foundation Trust is a smoke free organisation in line with Smoke Free Gateshead

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.