Transport Planning Coordinator

Think Specialist Recruitment; Hemel Hempstead; On-site; GBP 32,000 - 33,000; Full time

Benefits offered by this job

25 days holiday

Company bonus scheme

Hybrid working

Private Health Insurance

Enhanced Company Pension Scheme

Employee incentive programme

Free parking

Job summary

Think Specialist Recruitment is recruiting a Transport Planning Coordinator for a Hemel Hempstead client in the logistics sector. The role focuses on planning and coordinating road transport operations across multiple countries, ensuring on-time deliveries and efficient routing.

This full-time role offers a hybrid working pattern with a 4 on 4 off schedule, including some weekend work and driving requirements.

Qualifications

• Significant operational experience in transport and logistics.
• Minimum 3–4 years in route planning and route optimisation in international road transport.
• Good understanding of legal compliance and regulations.
• Mature, professional with strong interpersonal skills and ability to handle hauliers and drivers.
• Ability to manage challenging interactions with customers professionally and calmly.
• Proactive, independent worker who can handle multiple priorities.

Responsibilities

• Plan and schedule daily road transport operations, optimising routes and resources.
• Collaborate with drivers and partners to keep schedules on track.
• Monitor vehicle movements for smooth transport flows.
• Prioritise orders and ensure shipments are processed and delivered on schedule.
• Manage collections and deliveries with accurate transport data in the system.
• Resolve queries promptly to maintain high service quality.
• Maintain transport processes with accuracy and attention to detail.

Skills

Transport planning

Route optimisation

Stakeholder management

Communication

MS Office Suite

Problem solving

Independent working

Tools

MS Office

Teams

Outlook

Word

Excel

Office 365

Job description

Transport Planning Coordinator - Hemel Hempstead

We are working with a long‑standing client who are based in Hemel Hempstead, our client are an award‑winning company within international logistics and transport. We are looking to recruit a Transport Planning Coordinator to join their team.

Are you an experienced transport planner looking for your next challenge? In this pivotal role, you will be responsible for planning and coordinating road transport operations, managing complex activities to ensure smooth and efficient deliveries across multiple countries.

This is a full‑time role working a 4 on 4 off shift pattern, which will include working over weekends. Our client do operate a hybrid working policy so weekend work can be done from home. Please note before applying; due to location, we can only consider candidates that drive and have access to a vehicle.

On offer is a competitive salary (£32,000 - £33,000) plus excellent benefits including:

• 25 days holiday (+ bank holidays)
• Company bonus scheme
• Hybrid working.
• Private Health Insurance.
• Enhanced Company Pension Scheme.
• Employee incentive programme
• Free parking.

Key Responsibilities

• Plan and schedule daily road transport operations, optimising routes and resources.
• Collaborate closely with drivers and partners to ensure schedules are met and operations remain on track.
• Monitor vehicle movements to ensure smooth, efficient transport flows.
• Proactively monitor orders, prioritise outstanding shipments, and ensure everything is processed and delivered on schedule.
• Manage collections and deliveries, ensuring all transport data is recorded and maintained accurately in the system.
• Manage queries with a focus on prompt resolution to ensure consistently high service quality.
• Maintain high service standards by managing transport processes with precision and attention to detail.

What We're Looking For

• Significant operational experience and a proven track record in a comparable role within a transport and logistics environment.
• Minimum 3 - 4 years experience in route planning and route optimisation in an international road transport environment (HGV trucks in particular).
• Good understanding of legal compliance and regulations.
• Mature personality and confident with excellent interpersonal skills – must be able to manage challenging interactions with hauliers and drivers, while always maintaining a respectful and solution‑oriented approach.
• Ability to deal with demanding customers professionally and calmly, ensuring customer satisfaction even in challenging situations.
• Friendly, open‑minded, and professional individual. Able to foster good relationships with colleagues, hauliers, customers, and management is essential.
• High energy and results‑oriented, able to tackle problems involving variables in non‑standardised situations.
• Proactive attitude, taking ownership of tasks and responsibilities without requiring continuous oversight.
• Thrives when working independently. Capable of making decisions and handling any situation that may arise within the team or across different areas of the business.
• Able to work under pressure – the logistics industry is fast‑paced, and the candidate must handle high‑pressure situations, particularly during peak seasons, while maintaining a structured and solution‑driven mindset.
• Ability to handle multiple tasks and manage competing priorities effectively.
• Quick learner – must be able to quickly understand our Transport Management System and company processes.
• Excellent communication skills and professional manners – as the role involves frequent interaction with management, customers, and hauliers.
• Proficient in MS Office – experience with Teams, Outlook, Word, Excel, and Office 365 is required.
• Committed to long‑term employment – we are looking for someone who is seeking a stable, long‑term role.