Transport Planner: Route Optimisation & Growth (Norwich)

IGB Group; Norwich; On-site; GBP 33,000 - 37,000; Full time

Benefits offered by this job

Company pension scheme

Holiday entitlement

Job summary

IGB Group in Norwich is seeking a dedicated Transport Planner to orchestrate daily routes and optimise fleet utilisation from the Norwich depot. You will balance customer delivery demands, reduce empty miles, and liaise with drivers to ensure on-time performance and clear communication with clients.

The role requires strong knowledge of East Anglia roads, experience with transport management systems, and strict adherence to driver hours regulations.

Qualifications

• Proven experience as a transport planner within a busy UK general haulage or logistics environment.
• Excellent geographical knowledge of East Anglia and the wider UK road network.
• Familiarity with transport management systems and vehicle tracking software.
• Strong awareness of driver hours rules and compliance standards.
• Outstanding communication skills to manage driver queries and client expectations calmly under pressure.
• Ability to work well in a team and make sensible decisions when unexpected issues arise.

Responsibilities

• Plan and organise daily delivery routes for our fleet to ensure efficient use of resources
• Minimise empty running and control fuel costs through smart scheduling
• Liaise directly with drivers, briefing them on schedules and monitoring progress throughout the day
• Communicate effectively with customers regarding delivery times and potential delays
• Ensure full compliance with driver hours, working time directives, and road safety regulations
• Adjust schedules dynamically to handle traffic issues, break downs, or changing client demands
• Collaborate with the warehouse team to ensure smooth loading and timely departures

Skills

Transport planning

East Anglia knowledge

TMS familiarity

Hours compliance

Customer communication

Teamwork

Tools

Transport management systems

Job description

IGB Group in Norwich is seeking a dedicated Transport Planner to orchestrate daily routes and optimise fleet utilisation from the Norwich depot. You will balance customer delivery demands, reduce empty miles, and liaise with drivers to ensure on-time performance and clear communication with clients.

The role requires strong knowledge of East Anglia roads, experience with transport management systems, and strict adherence to driver hours regulations.