Transport Planner

Allelys; Studley CP; On-site; GBP 21,000 - 32,000; Full time

Job summary

Allelys is seeking a detail‑oriented Transport Administration Assistant to support the Transport Managers in delivering timely vehicle movements and customer service across the UK.

You will handle job processing in traffic management software, respond to calls, allocate work for efficient routes, and help with stock control and invoicing paperwork. Strong admin skills, Excel proficiency, and good English are essential; Mandata experience is desirable.

Qualifications

• Strong administration experience in transport/logistics.
• Excellent Excel and MS Office skills.
• Experience with Mandata or similar transport management system.
• Good standard of written and spoken English.
• GCSE Maths and English (or equivalent) at grade C/4+.

Responsibilities

• Process jobs accurately in traffic management software.
• Answer telephone calls promptly and professionally.
• Assist with allocation of work to optimise loads and routes.
• Support drivers and yard staff for smooth operations.
• Maintain stock control of customer goods in warehouses.
• Ensure paperwork (PODs, CMRs, etc.) is completed for invoices.
• Provide timely customer service and resolve queries.

Skills

Administration experience

MS Office

English communication

Education

GCSE Maths and English (Grade C/4+)

Tools

Mandata

Microsoft Excel

Traffic management software

Job description

Allelys is a family-owned heavy lift, heavy haulage, specialist transport and installation project provider. We are trusted to plan and deliver some of the UK’s most complex projects for customers across a wide range of sectors. That trust hasn’t been built overnight, it’s been earned, and every day each employee has the opportunity to contribute to that reputation.

Whether we’re on site, in the yard or in the office, the way we work, the decisions we make and the way we treat people all shape how customers and colleagues experience Allelys.

Our company commitment is Excellence Delivered and this means applying precision and care to every task, delivering consistently on our responsibilities and taking accountability for our actions.

We continue to invest in our people, processes and equipment so that we can keep developing our capabilities and build a sustainable business for the future.

The Role

To assist the Transport Managers in the management of an efficient operation of the vehicle fleet and drivers to ensure timely delivery and collection of customers goods.

Responsibilities

• To ensure the accurate processing of jobs within the traffic management software
• To promptly answer telephone calls in an efficient manner
• To assist the managers in the management of allocation of work to achieve the most cost effective load, route and vehicle allocations within the parameters of customers’ requirements and staff available.
• To assist the managers in the management of the drivers and yard staff to ensure a smooth running and efficient service is provided internally and an excellent customer service delivered externally.
• To assist in maintaining current regular customers and to develop new customers for the customer base to increase.
• To assist with efficient stock control of customer goods held within our warehouses
• To ensure that all customers orders, POD’s,CMR’s etc. and associated paperwork are obtained and processed in a timely fashion in order that the correct invoices can be produced.
• To deal with any queries or problems immediately to provide customer satisfaction.
• To conduct the role within as directed by the Company and within the guidelines outlined within the Group Rules and Policies.
• Out of hours assistance for drivers
• To perform any duty within the Company that is a reasonable request within the performance, skill and ability level of the job.

Personal attributes

• Highly organised with strong attention to detail.
• Accurate and methodical when handling figures, records and paperwork.
• Calm and dependable when juggling multiple priorities.
• Confident communicator – clear and professional with drivers, customers, suppliers and colleagues.
• Proactive problem-solver who chases information rather than waiting for it.
• Team player willing to provide cover and support across the Transport office.
• Takes ownership of tasks and sees them through to completion.

Skills and qualifications

• Strong administration experience, ideally within a transport, logistics or operations environment.
• Confident user of Microsoft Office, particularly Excel for spreadsheets and reporting.
• Experience using Mandata (or a comparable transport management system) is desirable.
• Good standard of written and spoken English.
• GCSE Maths and English (or equivalent) at grade C / 4 or above.
• Willingness to undertake further training relevant to the role.