Transport Planner

KINAXIA; Norwich; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Life Assurance

Company Pension Scheme

Full Uniform and PPE provided

Free onsite parking

Employee Assistance Programme

Loyalty Awards 5–40 years

Employee discounts

Job summary

Kinaxia in Norwich is seeking an experienced Transport Planner to join our busy transport operation. The role focuses on planning efficient and cost-effective transport solutions while delivering strong customer service.

You will coordinate daily collections and deliveries, maximise fleet utilisation, and work with TMS and internal IT systems to keep operations running smoothly.

Qualifications

• Experience in a Transport Planner or similar logistics planning role.
• Knowledge of UK road transport legislation (Hours/Working Time, Tachograph, Highway Code).
• Experience using Transport Management Systems (TMS).
• Excellent knowledge of the UK road network.
• Strong organisational and problem-solving skills.
• Ability to prioritise workloads and work under pressure.
• Excellent communication with customers and colleagues.
• Proactive attitude with focus on customer service.

Responsibilities

• Plan and execute daily collection and delivery schedules.
• Maximise fleet utilisation by assigning drivers, vehicles and trailers.
• Use TMS, portals and IT systems to manage operations.
• Coordinate maintenance/availability with Workshop.
• Communicate daily plans to drivers and transport team.
• Manage staffing including agency drivers to meet commitments.
• Build relationships with customers and provide updates.
• Plan next-day operations and provide transport quotations.
• Support cross-training and provide operational cover.
• Identify efficiency improvements and contribute to continuous improvement.
• Maintain housekeeping and comply with Health & Safety policies.

Skills

Transport planning experience

Organisational skills

Problem-solving

Communication skills

Proactive attitude

Tools

TMS

Job description

Kinaxia is looking to recruit an experienced and motivated Transport Planner to join our busy transport operation in Norwich. This is an excellent opportunity for someone who thrives in a fast-paced logistics environment and is passionate about delivering outstanding customer service while planning efficient and cost-effective transport solutions.

As a Transport Planner, you will play a key role in ensuring the smooth day-to-day operation of our fleet by planning and coordinating collections and deliveries, maximising vehicle utilisation, and maintaining high service standards for our customers.

What We Offer

• Permanent, full-time position
• Monday to Friday working pattern (9:00am-6:00pm), with a degree of flexibility against business needs
• Life Assurance
• Company Pension Scheme
• Full Uniform and PPE provided
• Free onsite parking
• Employee Assistance Programme
• Loyalty Awards recognising 5, 10, 15, 20, 30 and 40 years of service
• Employee discounts across a wide range of leading brands, including shopping, travel, motoring and days out

Key Responsibilities

• Plan and execute daily collection and delivery schedules using the most efficient and cost-effective methods.
• Maximise fleet utilisation by allocating drivers, vehicles and trailers effectively while meeting customer requirements.
• Use Transport Management Systems (TMS), customer portals and internal IT systems to manage transport operations efficiently.
• Liaise closely with the Workshop to ensure vehicle and trailer availability, incorporating maintenance schedules into operational plans.
• Communicate daily transport plans clearly to drivers and the wider transport team to ensure efficient execution.
• Manage staffing levels, including agency drivers where required, to ensure customer commitments are consistently met.
• Build strong relationships with customers, communicating proactively regarding schedules, delays and operational updates.
• Plan and coordinate next-day operations, process customer bookings and provide transport quotations where required.
• Support colleagues through cross-training and provide operational cover when necessary.
• Identify opportunities to improve operational efficiency and contribute to continuous improvement initiatives.
• Maintain high standards of housekeeping and comply with all Health & Safety policies and procedures.

About You

We're looking for someone who has:

• Previous experience in a Transport Planner or similar logistics planning role.
• Good knowledge of UK road transport legislation, including:
• Driver Hours and Working Time Regulations
• EU/UK Tachograph Rules
• Highway Code
• Road Transport Regulations
• Experience using Transport Management Systems (TMS).
• Excellent geographical knowledge of the UK road network.
• Strong organisational and problem-solving skills.
• The ability to prioritise workloads and work effectively under pressure.
• Excellent communication skills with both customers and colleagues.
• A proactive attitude with a focus on delivering exceptional customer service.