Transport Officer

East Sussex County Council; Lewes; On-site; GBP 24,000 - 32,000; Full time

Job summary

East Sussex County Council is delivering the Flexibus on-demand transport network across East Sussex. The Transport Officer will support day-to-day operations, ensuring journeys run safely, efficiently and reliably while engaging with the public.

You will handle bookings, enquiries and complaints, assist drivers with information, and help maintain fleet records to resolve issues promptly. The role sits within the Passenger Transport Team and is central to delivering an accessible service for

Qualifications

• Ability to provide effective customer service which will include providing clear and succinct advice
• Awareness of, and commitment to, equality diversity and inclusion
• Ability to work collaboratively as a member of a team

Responsibilities

• Supporting customers with bookings, enquiries, and complaints
• Assisting drivers with information, updates, and operational queries
• Helping maintain accurate fleet records and reporting any issues promptly

Skills

Customer service

Equality diversity inclusion

Teamwork

Job description

Job Description

Do you want to be part of transforming travel across East Sussex? Flexibus—our modern, app based, on demand transport network—is changing how people move around the county. It helps residents access work, education, healthcare, and other essential services in flexible and innovative ways.

If you want to play a key role in delivering a service that makes a real difference every day, our Transport Officer role could be a great fit for you.

Flexibus is one of the most ambitious Digital Demand Responsive Transport (DDRT) programmes in the UK. It covers up to 90% of East Sussex and provides reliable, flexible mobility for residents who previously had limited or no public transport options.

The service is helping reduce isolation, increase independence, and open up essential connections through both app‑based and telephone bookings.

As Flexibus grows, strong support is essential to keep vehicles, journeys and customer experience running smoothly — and that is where this role comes in.

Responsibilities

As a Transport Officer in our Passenger Transport Team, you will support the day‑to‑day operation of the Flexibus service, helping ensure journeys run safely, efficiently, and reliably. Customer service is central to this role. You will engage with members of the public on a daily basis, often supporting people who rely on Flexibus as an essential service. This includes responding to routine enquiries as well as resolving complaints or concerns where journeys do not go to plan.

• Supporting customers with bookings, enquiries, and complaints


• Assisting drivers with information, updates, and operational queries


• Helping maintain accurate fleet records and reporting any issues promptly

This role is frontline, varied and essential to keeping the Flexibus network running smoothly for the communities that rely on it.

Applicants will demonstrate

We welcome applicants who can demonstrate

• Ability to provide effective customer service which will include providing clear and succinct advice, responding appropriately to customers’ needs


• Awareness of, and commitment to, equality diversity and inclusion


• Ability to work collaboratively as a member of a team

We warmly welcome applications from all sections of the community.

We are working towards recruiting a workforce that reflects our community, because we recognise the value of diverse perspective and experiences.

Why join us

Our transport services exist to help people access work, education, recreation, and care. In the Transport Hub you will be part of a team whose work directly benefits communities every single day. This role offers a varied, meaningful, and rewarding opportunity, with the chance to shape an innovative service at a pivotal point in its development.

Learn more about our employee benefits on our Benefits page.

Want to know more?

For an informal conversation about the role, please contact our Principal Transport Officers: [e-mail] or [e-mail]

— David, Change Manager

About Us

Additional Information

Your starting salary will be pro rata if the above position is part‑time or term‑time only.

If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role. For further information please go to Work in the UK - GOV.UK (www.gov.uk) .

If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.

Interviews will be held in person at County Hall, Lewes. We expect these to take place on dates from 30 September - 9 October 2026. There will be a work‑related task as part of the selection process on the day of your interview.

Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details.

For guidance on how to write an application see our how to apply page and our statement on the use of AI.