Transport Coordinator - Maternity Cover

Origin-UK-Operations-and-Origin-Amenity; Great Yarmouth; On-site; GBP 22,000 - 28,000; Full time

Job summary

Origin Fertilisers is seeking a Transport/Despatch Coordinator based at the Great Yarmouth site to support daily delivery operations, liaise with customers and hauliers, and manage despatch planning. You will ensure accurate bookings, maintain haulage records, and help optimise costs while adhering to health and safety rules.

The role requires strong communication skills, a proactive approach, and the ability to work in a small onsite team with national coordination.

Qualifications

• Excellent interpersonal and negotiation skills.
• Previous experience in a customer-facing role.
• Can-do attitude to ensure high service levels.
• Excellent telephone manner and clear communication under pressure.
• Team player with ability to work in a small onsite team and with colleagues nationally.
• Accurate computer skills to assign costs to haulage contractors.
• Experience in transport/haulage preferred but training provided.

Responsibilities

• Communicate with Customers and Hauliers in a polite and courteous manner by phone.
• Organise and allocate Delivered orders to Haulage contractors cost-effectively.
• Assist with forward planning to meet daily despatch tonnage targets.
• Maintain contact with hauliers to resolve issues and improve service levels.
• Comply with legislation and industry codes for hazardous substances.
• Monitor haulage costs and compare rates locally and nationally.
• Ensure adequate numbers of haulage contractors to deliver despatches.
• Maintain national haulier database with accurate information.
• Chase delivered orders to ensure timely delivery from site.
• Update national chasers system on transport issues.
• Record non-delivery reasons and ensure bookings are executed daily.
• Confirm pick lists after loading docket returns.
• Assist the despatch desk and communicate Site Rules to contractors.
• Explain health and safety site rules to haulage contractors.
• Check ADR documentation and ensure weighbridge operations per procedures.
• Keep Site Manager, Sales Support and Business Support Services informed.
• Provide support across UK sites during holidays or workload peaks.
• Train other office/transport staff as needed.
• Adhere to IT, admin processes, procedures and policies.
• Carry out other reasonable requests from line management.

Skills

Interpersonal skills

Customer-facing experience

Can-do attitude

Telephone manner

Team player

Accurate computer skills

Transport/haulage experience desired

Tools

Microsoft Word

Excel

Job description

Role Outline

Origin Fertilisers is the premier supplier of Fertiliser products to the agricultural market in the UK. Operating from 11 geographically diverse locations providing maximum coverage of the UK for our customers. Origin prides itself on the customer service that it offers, with our Sales Support and Transport functions aiming to ensure 100% customer satisfaction. The role is based at our Great Yarmouth site.

Responsibilities

Reporting into the National Transport Manager, and the Site Manager, you will be expected to:

• Communicate on the telephone with Customers and Hauliers in a polite and courteous manner
• Organise and allocate “Delivered” orders to Haulage contractors in the most cost effective and efficient manner, ensuring that deliveries are made in accordance with our customers and business’s requirements
• Work with the site manager using forward planning to ensure that daily despatch tonnages are achieved and maintained effectively and efficiently
• Maintain regular contact with hauliers to resolve any issues, identify opportunities, improving service levels and efficiency’s
• Comply with legislation and industry codes in relation to hazardous substances and all other requirements
• Monitor haulage costs in conjunction with the National Transport Manager and Transport co-ordinator Team Leader making comparisons of rates achieved locally and nationally
• Ensure there are adequate numbers of haulage contractors to deliver and maintain site despatches
• Ensure the national haulier database is maintained with accurate and up to date information
• Chasing delivered orders to ensure product is delivered from site within the agreed time period
• Update and maintain the national chasers system to ensure that all issues in relation to “delivered” orders are recorded
• Update and maintain non-delivery reasons
• Ensure goods are received and despatched accurately according to company procedures and protocols
• Ensure accurate information is produced for Ship discharges (Site Dependant)
• Ensure that all bookings are executed on a daily basis by regularly communicating with haulage companies, where booked loads have not been collected
• Accurately confirm pick lists, following the return of the loading docket (pick list).
• Assist with the despatch desk, ensuring Site Rules and requirements are provided to visiting haulage contractors.
• Ensure the health and safety site rules are clearly explained to haulage contractors
• Check legal compliance with required legislation (ADR documentation)
• Ensure the weighbridge is operated in accordance with company procedures and policies, so that vehicles are weighed in and off site (Site dependent)
• Update the Site Manager, Sales Support and Business Support Services on all transport related issues.
• Assist colleagues on site or at other sites across the UK due to holiday, sickness or work load to ensure the smooth running of the national business (No travel required)
• Train other office, Transport or despatch desk staff (Depending on Experience)
• Adhere to company procedures in relation to all aspects of the IT systems, Business admin processes, procedures and policies
• Carry out all other reasonable requests from line management

Skills Required

• Excellent interpersonal and negotiation skills
• Previous experience in a customer facing role
• A can-do attitude is essential in this role, to ensure our customers receive a high level of service
• An excellent telephone manner is essential, having the ability to communicate clearly at all levels and keep a calm presence within the office and on the telephone when under pressure
• A good team member with the ability to work in a small onsite team, nationally with transport co-ordinators from other sites and the Business support services team
• Accurate computer skills required to ensure the correct costs are set against the correct haulage contractor
• Previous experience in a transport/haulage position is desired but not essential as training will be provided
• Good general understanding of PC applications including Microsoft Word and Excel

It’s youwe’re interested in

At Origin, we want everyone to have an equal opportunity to achieve their full potential. We positively encourage applications from all suitably qualified and eligible candidates, regardless of their gender, ethnicity, disability, age, sexuality, religion or belief, marital status, pregnancy and maternity.

Having a diverse and inclusive business is vital for our future success and that’s why we treat all our applicants fairly and with respect, irrespective of their background or any other protected characteristic.