Transport Coordinator

Micheldever Group; Winchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the transport sector is seeking a Transport Management professional to oversee operations at a local level. The role involves managing a team, ensuring compliance with transport legislation, and enhancing customer service. You will support the Transport Manager in implementing operational policies and procedures, while also focusing on health and safety practices. This position offers an opportunity to contribute to performance improvements and team development in a dynamic environment.

Qualifications

• Experience in transport management and compliance with legislation.
• Ability to motivate and support team members.

Responsibilities

• Supervise the transport and administration team.
• Ensure compliance with transport legislation.
• Handle customer collections and improve service efficiency.

Skills

Customer Service

Health & Safety

Team Management

Job description

Reporting to the Transport Manager, you will be responsible for providing a customer-focused, effective, and efficient Transport Management facility at a local level, ensuring compliance with all current and relevant transport legislation and Safe Systems of Work. You will support the Transport Manager in implementing the Company’s Standard Operational Policies, Procedures, and Practices.

ACCOUNTABILITIES:

You will be accountable for supervising the transport and administration team, proactively reviewing working practices and procedures to improve performance in line with KPI targets.

KEY RESPONSIBILITIES:

• Operational
• Internal control
• Customer
• People
• Health & Safety

REPORTING LINES:

Responsible Director: Logistics Director

Reports to: Transport Manager

Direct reports: Warehouse Administrator

RESPONSIBILITIES:

Operational

• Support and oversee daily administration and operational tasks within the transport office
• Oversee the administration function
• Act as a local contact for all transport/driver requirements, representing MTS and ensuring the company's best interests
• Ensure the local fleet operates within the operator’s licence requirements and good practice, reporting non-conformities
• Maintain standard MTS administration systems complying with legislation
• Keep accurate vehicle and driver records locally
• Serve as a contact point for transport needs related to the Sales Teams
• Deputise for the Assistant Transport Manager as required

Internal Control

• Adhere to all company administrative procedures
• Respond promptly to management requests and instructions
• Ensure team members understand and follow the employee handbook and policies
• Support compliance with laws and regulations relevant to the role
• Assist with internal and external audits as needed

Customer

• Handle customer collections promptly and politely
• Deliver excellent customer service and maintain a professional corporate image
• Proactively improve customer service and fleet efficiency
• Review team performance regularly to meet performance targets
• Improve working practices for productivity and efficiency

People

• Motivate and support team members
• Hold regular team briefings and reviews
• Ensure responsible and professional conduct
• Ensure understanding and adherence to policies and procedures
• Identify and address training needs
• Manage holidays and absences in line with HR policies

Health & Safety

• Promote and implement Health & Safety policies and regulations
• Ensure legal compliance regarding plant, machinery, staff, and practices
• Review and update site risk assessments
• Implement and promote Safe Systems of Work
• Encourage safety awareness and practices
• Ensure adherence to safety policies and procedures
• Address hazards and conduct workplace inspections
• Manage accident reporting and safety audits