Transport Coordinator

Wincanton Trans European Limited; Bristol; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading supply chain partner is seeking a Transport Co-ordinator to provide exceptional customer service while supervising transport operations. The role requires working various shifts and involves coordinating delivery logistics, maintaining vehicle compliance, and supporting team performance. Candidates should possess strong interpersonal skills and prior logistics experience for successful operations.

Benefits

Company pension scheme

Generous holidays

Cycle to work scheme

Online discount platform

Onsite parking

Qualifications

• Understanding of IT, especially MS Excel and Outlook.
• Previous logistics experience.
• Ability to handle multiple tasks effectively.

Responsibilities

• Supervise a team of drivers and transport staff.
• Coordinate scheduling and dispatching of vehicles.
• Handle customer queries and complaints.

Skills

Interpersonal

Microsoft Office

Adaptability

Attention to Detail

Education

Previous experience in logistics

Job description

Join our team as a Transport Co-ordinator!

The Transport Co-ordinator will be responsible for providing exceptional customer service and support to colleagues and clients in a fast-paced and dynamic environment.

This role involves working various shifts, including mornings, evenings, weekends, and bank holidays, to ensure coverage and meet the needs of our shared customer base. This is a 4 on 4 off role for the day shift.

How will you contribute?

• Supervise a team of drivers and transport staff, including, engagement, resource planning, recruitment, training, and performance management.
• Conduct regular performance reviews, provide feedback, and identify training needs to support the professional development and performance improvement of team members.
• Coordinate the scheduling and dispatching of vehicles, drivers, and equipment to support efficient and timely delivery of goods to customers across the UK.
• Co-ordinate regular maintenance and repairs for all company vehicles to ensure compliance, safety, and reliability.
• Maintain accurate records of transport activities, including mileage logs, fuel consumption reports, and delivery documentation, to support billing, invoicing, and reporting requirements.
• Identify and resolve transport issues in a timely manner, such as delays, route deviations, and vehicle breakdowns.
• Promote a culture of safety among transport staff, enforcing safety procedures, policies and addressing any safety concerns promptly.
• Handle customer queries, complaints, and escalations, demonstrating a customer-centric approach and striving to deliver exceptional service and satisfaction.
• Collaborate with all operational stakeholders to achieve shared objectives.
• Generate reports on operational performance, including but not limited to key metrics such as OTIF, fuel consumption, and maintenance costs.
• Maintain responsibility for performing all duties in compliance with related legal/statutory regulations, professional duties, and obligations.
• Accountable for checking tools and equipment to ensure that work can be carried out safely and efficiently.
• Collate and distribute regular operational updates, keeping all stakeholders informed, aligned, and engaged.
• Identify opportunities for process improvement and efficiency gains in operational performance.
• Support driver recruitment and onboarding processes, conducting interviews, verifying qualifications, and facilitating training programs to ensure driver competency and compliance with company policies and procedures.
• Successfully complete tasks/ objectives as directed by your Line Manager.

What will you bring?

• An understanding of IT, Microsoft Office, in particular MS Excel & MS Outlook.
• Previous experience in the logistics sector.
• Flexible, adaptable, and able to think rationally under pressure.
• An understanding of transport systems Flexipod/ WinSight, Vision, Telematics would be an advantage but not essential.
• Strong interpersonal skills.
• Handle multiple tasks simultaneously, such as answering driver inquiries, client issues, while maintaining accuracy and attention to detail.
• Prioritise tasks effectively and manage time efficiently to meet productivity targets and service level agreements.

In addition to generous remuneration, we really value our people and offer a friendly, safety-first working environment, along with other benefits including company pension scheme, generous holidays, cycle to work scheme, employee benefits include, online discount platform, onsite parking and much more.

Our people are at the core of our business and what makes Wincanton great. That’s why we also provide significant opportunities for career development and progression, as well as training enrichment and multiskilling, in a dynamic working environment.

Be a part of our values.

We’re Thoughtful, We’re Aiming High and We’re Prepared.

Our Commitment

We are committed to providing equality of opportunity for all employees. We strive for an environment where all colleagues feel included, supported and valued, whilst feeling they can be their whole selves within our workplaces. We are proud that our colleagues represent us and our successes and we welcome your application.

About Us

Wincanton is a leading supply chain partner for British business, providing supply chain solutions up and down the country with 20,000 colleagues working across more than 200 sites.

Through a wealth of experience and knowledge Wincanton provides business critical services including storage, handling, and distribution; high volume eFulfilment; retailer ‘dark stores’; two-person home delivery; fleet and transport management; and network optimisation for many of the UK’s best-known companies.

Job Info

• Job Identification 10582
• Job Category Operations
• Posting Date 05/23/2025, 10:43 AM
• Apply Before 06/05/2025, 11:00 PM
• Job Schedule Full time
• Locations Shared User, Avonmouth, BS20 7XE, GB