Transport Administrator

Dx Freight; Tankersley; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Competitive Pay

Holidays 20 days + bank holidays

Long Service Recognition

Enhanced Maternity & Paternity

Company Pension Scheme

Life Assurance

Employee Assistance programme (24/7 GP

DX Discounts Portal

Career progression opportunities

Job summary

Dx Freight in the United Kingdom is seeking a Traffic Clerk to provide administrative support for traffic and warehousing teams, ensuring accurate information flow and escalation of issues as they occur.

You will handle customer and driver enquiries, work to service level targets, and use Excel daily to manage data and fleet utilisation. Experience in traffic or logistics is preferred.

Qualifications

• Prefer experience in traffic, warehousing or logistics operations.
• Good local geographical knowledge is desirable.
• Strong Excel skills are required to manage data.
• Able to handle customer and driver enquiries professionally.
• Aim to meet service level targets and KPIs.
• IT literate with high competence in Excel.

Responsibilities

• Provide administrative support for traffic and warehousing operations.
• Escalate issues and ensure accurate flow of information across teams.
• Support on‑the‑road management through clear communication.
• Answer queries from external customers and provide up‑to‑date delivery information.
• Handle customer/driver enquiries in a polite and effective manner.
• Strive to achieve service level targets and maximise fleet utilisation.
• Escalate service complaints to protect company image.

Skills

Excel

Customer service

Communication

Warehousing knowledge

Job description

The role of the Traffic Clerk is to provide administrative support for the traffic teams ensuring the accurate flow of information throughout the traffic and warehousing operations and escalating issues where they occur. The Traffic Clerk has extensive contact with external customers, answering queries and providing up to date delivery information.,

• Ensure all traffic and warehousing operations are undertaken in line with company operating procedures
• Supporting the on the road management of the traffic operation through communication and guidance
• Ensuring all required administrative tasks are completed in line with company requirements
• Dealing with customer / driver enquiries in a polite and effective manner
• Ensure service level targets and KPI's are achieved by maximising fleet utilisation
• IT literate; with a high competence in Excel
• Dealing with and escalating service complaints to ensure effective resolution for the customer and protecting the company image and brand
• Knowledge of warehousing operations

It would be preferred that you have previous experience of working in traffic, warehousing or logistics operations and can demonstrate good local geographical knowledge.

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

What will it feel like to be part of our team? At DX, we know our people are our foundation of success. We are passionate about you progressing your career with us. We strive to develop and promote from within whenever we can, so if you want to develop your career DX will provide the training and the opportunities!

• Competitive Rates of Pay
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!