Transport Co-Ordinator

Menzies Distribution Solutions Ltd; East Kilbride; On-site; GBP 23,000 - 36,000; Full time

Benefits offered by this job

Holiday allowance

Volunteer day

Pension plan

Healthcare discounts

EE discount

Job summary

Menzies Distribution Solutions is seeking a Transport Co-Ordinator to join our team in East Kilbride. The role provides full support to the Transport Supervisor with transport administration and compliance in a fast-paced distribution environment.

You will handle internal/external queries, maintain data accuracy, and contribute to continuous improvement while ensuring a professional, customer-focused service and efficient daily operations.

Qualifications

• Previous administration experience.
• Good numeric skills - including accuracy.
• Well developed verbal and written communication skills.

Responsibilities

• Engage external and internal customers professionally and maintain a good impression.
• Respond to calls promptly and politely.
• Ensure customer queries are handled professionally and in a timely manner.
• Liaise with management to ensure smooth transport operations.

Skills

Administration

Numeracy

Communication

Job description

Menzies Distribution Solutions are looking for an Transport Co-Ordinator to join our team, providing a first class service in East Kilbride. The purpose of this role is to both report and provide full support to the Transport Supervisor with regards to all transport administration and compliance. Having previous transport related administration and customer service experience gained within a fast paced distribution environment, the ideal candidate would be flexible.

The Details:

• Site: East Kilbride
• Shift Pattern: Monday to Friday Days (At times, with notice, there may be requirement to work weekends)
• Monthly Pay
• Parking Onsite

Key Duties and Accountabilities (Will include but not be limited to)

• Engage all external and internal customers by communicating in a friendly and professional manner ensuring that a good impression is maintained at all times.
• Answering and responding to all incoming calls in a prompt and polite manner.
• Ensure all internal/external customer queries or concerns are dealt with in a professional, friendly and courteous manner.
• Liaising with the management team ensuring the smooth operation of the transport department.
• Monitor and chase documentation in support of the transport operation.
• Undertake filing duties to meet needs of the Transport Department.
• Dealing with customer orders ensuring quality accuracy, delivery timelines, instruction and communication to all depot staff.
• Maintain a harmonised people and customer focused team working environment always seeking opportunities to improve our stakeholder's experience.
• Maintain and expand an excellent pro active relationship with existing customers and suppliers.
• Dealing with customer and supplier enquiries and complaints from investigation through to closure.
• Ensuring that customer requirements are administered in a timely controlled and recorded manner.
• Ensuring that all work carried out is accounted for and processes for accurate charging and auditable trail are in place and followed.
• Support and develop the process of Continuous Improvement, challenging working conditions, systems and behaviors to increase performance and employee satisfaction.
• Enter accurate data on to all internal systems and reports
• Maintain data security and integrity in line with business needs.
• Maintain a safe working environment that complies with all aspects of the company's H & S Policy
• Scanning and processing of daily POD's.
• Operation and monitoring of entrance and exit gates of contact sites.
• Driver prebrief and debriefs
• Holiday and break cover for the Transport Supervisors

Key Experience and Qualifications:

• Previous administration experience.
• Good numeric skills - including accuracy.

Technical skills and behavioral competencies:

• Well developed verbal and written communication skills.
• Strong analytical and numeracy skills
• Good level of financial understanding
• Flexibility
• Help maintain a motivating focused team environment.
• Enthusiastic and energetic personality
• Enjoys working to deadlines
• Ability to work on own initiative, demonstrates organisational skills.
• Time For You: Relax with 28 days of holiday inclusive of bank holidays.
• Give Back: Receive a paid day to volunteer for a charity of your choice.
• Appreciating You & Others: Celebrate special moments with Value Awards! Driver of the Year Awards, with 3 days paid leave for our finalists, including a fun filled day out for you and your partner and attendance to the awards ceremony with guest speakers.
• Your Future: Join our contributory workplace pension scheme for financial security.
• Exclusive Discounts: Through your Healthcare Cash Plan you will have access to a discount portal, where you can make savings on travel and hotels, cinema tickets, days out and much more. We also offer 20% off your mobile line rental at EE!
• Progression & Training: Unique Industry Training such as: LST, Moffett, Manual Handling, Double Decker & Load Security. Driver Assessor Training available by our Regional Driver Team. A paid day leave per year for your periodic CPC Training provided by us.
• Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans. In addition to this there is Virtual GP access, On-Demand Physio, Gym Discounts, Online Health Assessments & 24/7 Counselling.

INCLUSION

Menzies Distribution Solutions is committed to creating a fair and inclusive environment where employees feel safe, proud and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business.

We seek to attract and recruit people from the widest talent pool, who reflect the society in which we work. And we aim to encourage an inclusive culture where people can feel empowered to be the very best they can be, and to reach their full potential creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.