Customer Service Administrator

Menzies Distribution Solutions Ltd; Wakefield; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Holiday allowance

Volunteer day

Pension scheme

Healthcare discounts

Training & progression

Wellbeing benefits

Job summary

Menzies Distribution Solutions are seeking a Customer Service Team Administrator to join our Wakefield operation. You will be the first point of contact for customers, coordinating with the Warehouse and Transport to resolve issues and ensure timely delivery of supplies.

You will handle orders, data entry, reporting, and customer communications with a professional, friendly approach while upholding data security and quality standards in line with our policies.

Qualifications

• Good communication skills are essential with the ability to express empathy with customers.
• Excellent written and verbal skills are essential.
• Experience resolving disputes calmly and fairly and identifying potential issues.
• Ability to write reports on customer service activity and recommendations.
• Familiar with Microsoft Word, Excel and PowerPoint.

Responsibilities

• Dealing with customer orders ensuring quantity accuracy and delivery timelines.
• Maintain a harmonised, customer-focused team-working environment.
• Develop pro-active relationships with existing customers and suppliers.
• Handle customer and supplier enquiries and complaints through to resolution.
• Ensure customer requirements are recorded and administered timely.
• Support continuous improvement and data entry on internal systems.
• Maintain data security and integrity in line with company needs.

Skills

Good communication

Written and verbal skills

Dispute resolution

Report writing

Analytical thinking

Time management

Customer focus

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Menzies Distribution are currently looking for a Customer Service Team Administrator to join our busy team based in Wakefield. The Customer Service Team acts as the liaison between the customer and the Warehouse and Transport. They act as the first point of contact for the customer and resolve any problems or concerns with the receiving and storing, moving and distribution of supplies, stock, and materials to and/or from the warehouse. Projects a positive and professional image always, assisting customers promptly and conducting all business in a friendly, courteous, and knowledgeable manner.

The Details:

• Working Hours: 09:00 - 17:00
• Monthly Pay
• Parking Onsite

Key Duties and Accountabilities (will include but not be limited to)

• Dealing with customer orders ensuring quantity accuracy, delivery timelines communication to depot staff
• Maintain a harmonised people and customer focused team-working environment always seeking opportunity to improve the customer's experience.
• Maintain and expand a pro-active relationship with existing customers and suppliers.
• Dealing with customer & supplier enquiries and complaints, from Investigation through to closure and where this is not possible escalating the issue to the necessary Manager.
• Ensuring that customer requirements are administered in a timely controlled and recorded manner.
• Support and develop the process of Continuous Improvement, challenging working conditions, systems, and behaviours to increase performance and employee satisfaction.
• Enter accurate data on to all internal systems and reports.
• Maintain data security and integrity in line with Business needs.
• Creation of customer KPI reports
• Collation of accurate data to create customer invoices.
• Maintain a safe working environment that complies with all aspects of the company's H&S Policy

Key Experience and Qualifications:

• Good communication skills are essential with the ability to express empathy with customers
• Excellent written and verbal skills are essential.
• Experience resolving disputes in a fair and calm manner and be able to identify issues, which could potentially become problematic and avoid situations arising.
• Report writing on Customer Service activity and proposed recommendations on how improvements could be made for the benefit of the company and its customers.
• Familiar with Microsoft Word, Excel and Powerpoint

Technical skills and behavioural competencies

• Good spoken and written communication skills
• Strong analytical and numeracy skills
• Good level of financial understanding
• Confidence, tact and a persuasive manner
• Good organizational and time management skills
• Good 'people skills' for working with a range of colleagues and customers.
• A professional manner
• Develop a level of trust and support with all colleagues to ensure conflict situations do not arise
• Time For You: Relax with a competitive holiday allowance
• Give Back: Receive a paid day to volunteer for a charity of your choice.
• Appreciating You & Others: Celebrate special moments with Value Awards! Driver of the Year Awards, with 3 days paid leave for our finalists, including a fun filled day out for you and your partner and attendance to the awards ceremony with guest speakers.
• Your Future: Join our contributory workplace pension scheme for financial security.
• Exclusive Discounts: Through your Healthcare Cash Plan you will have access to a discount portal, where you can make savings on travel and hotels, cinema tickets, days out and much more. We also offer 20% off your mobile line rental at EE!
• Progression & Training: Unique Industry Training such as: LST, Moffett, Manual Handling, Double Decker & Load Security. Driver Assessor Training available by our Regional Driver Team. A paid day leave per year for your periodic CPC Training provided by us.
• Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans. In addition to this there is Virtual GP access, On-Demand Physio, Gym Discounts, Online Health Assessments & 24/7 Counselling.

INCLUSION

Menzies Distribution Solutions is committed to creating a fair and inclusive environment where employees feel safe, proud and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business.

We seek to attract and recruit people from the widest talent pool, who reflect the society in which we work. And we aim to encourage an inclusive culture where people can feel empowered to be the very best they can be, and to reach their full potential creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.