Transplant Administation Officer - Nephrology

Monash Health; Greater London; On-site; GBP 31,000 - 45,000; Full time

Job summary

Monash Health’s Kidney & Transplant Service invites an experienced Transplant Administration Officer to join a busy, patient-focused team in Melbourne. You will coordinate transplant clinics, manage waitlists, process referrals and maintain accurate patient records while delivering high-quality reception, phone and email support.

Ideally, you have healthcare administration experience, strong communication, meticulous data handling and proficiency with EMR systems and Microsoft Office.

Qualifications

• Experience in healthcare or medical administration.
• Excellent communication and customer service skills.
• Confidence with patient administration systems and electronic medical records.
• Strong organisational abilities and ability to manage competing priorities.
• Proficiency in Microsoft Office applications.

Responsibilities

• Coordinate transplant clinics, appointments and waitlists.
• Process referrals and support transplant assessments.
• Maintain accurate patient records and documentation.
• Provide professional reception, telephone and email support.
• Support multidisciplinary meetings, reporting and data collection.
• Liaise with internal teams and external healthcare providers.
• Assist with general administrative and operational requirements.

Skills

Healthcare administration

Client communications

Data entry

Organisational skills

Microsoft Office

Tools

Electronic Medical Records (EMR) systems

Job description

Monash Health exists to reimagine care, so that people can live their best lives.

We provide safe andequitablecare, for every stage of life, delivered with world-leadingexpertiseand over 175 years of experience.

As a leading academic health service,we'recommitted to providing tomorrow's care today by integrating research,teachingand training into everyday practice.

Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.

To see first-hand what our colleagues think about working here, take a look at the following short videos monashhealth.org/careers.

Be part of a specialist team supporting patients through their kidney transplant journey.

About the Role

Are you an experienced healthcare administrator who enjoys working in a busy, patient-focused environment?

Monash Health is seeking two organised and proactive Transplant Administration Officers to join our Kidney & Transplant Service.

As a Transplant Administration Officer, you will play an important role in supporting the smooth operation of our transplant clinics and services.

Working closely with clinical and administrative colleagues, you will coordinate appointments, manage patient information and provide responsive administrative support to patients, families and healthcare professionals.

Your key responsibilities will include:

• Coordinating transplant clinics, appointments and waitlists.
• Processing referrals and supporting transplant assessments.
• Maintaining accurate patient records and documentation.
• Providing professional reception, telephone and email support.
• Supporting multidisciplinary meetings, reporting and data collection.
• Liaising with internal teams and external healthcare providers.
• Assisting with general administrative and operational requirements.

We have 2 opportunities opportunities ( a total of 1.3 EFT combined ) providing service provision across Mondays to Fridays

About You

You are a highly organised administrator who brings a positive, flexible approach to your work and understands the importance of accuracy, confidentiality and compassionate patient service.

To be successful, you will bring:

• Experience in healthcare or medical administration.
• Confidence using patient administration systems and electronic medical records.
• Strong organisational skills and the ability to manage competing priorities.
• Excellent communication and customer service skills.
• Attention to detail and a commitment to maintaining accurate information.
• Proficiency in Microsoft Office applications.
• The ability to work both independently and collaboratively within a multidisciplinary team.

About the Kidney & Transplant Service

• The Monash Health Kidney & Transplant Service provides specialist care to patients throughout their transplant journey, from initial assessment and waiting list management through to ongoing post-transplant follow-up.
• Supporting patients across metropolitan Melbourne, regional Victoria and interstate referral networks, our service brings together nephrologists, transplant surgeons, nurses, allied health professionals and external healthcare providers to deliver coordinated, patient-centred care.

Why Join Us?

This is an opportunity to become part of a highly specialised clinical service where your administrative expertise contributes directly to the patient experience.

You will work alongside experienced transplant professionals in a supportive team environment, with the opportunity to build your knowledge of a complex and rewarding area of healthcare.

Ready to make a difference?

For a confidential discussion and to explore this opportunity further, please reach out toKaren Gilbert, Operations Manager Nephrology, 9594 4890

Our Culture and Values

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive,supportiveand future-focused, underpinned by clear values and a commitment to continuous improvement.

Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence.

You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.

We areFullHearted, OpenMindedandAllIn,enabling excellent service delivery and a positive candidate and employee experience every time.

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.