Transitions & Organisational Change Specialist, FTC

Marsh Agency; Greater London; Hybrid; GBP 85,000 - 115,000; Full time

Job summary

Marsh is seeking a talented Program Delivery professional to join our Finance Controllership team in London on a hybrid basis. The role covers leading complex programs, operating model changes, and stakeholder engagement, with a focus on delivering business outcomes.

The fixed-term contract runs until December 2027 with potential extension. You will coordinate multi-functional teams, manage governance, and drive continuous improvement while aligning with Marsh standards and HR-related

Qualifications

• Proven experience in project or program management with focus on organisational change management in a large matrixed organisation.
• Experience delivering complex initiatives across multiple stakeholders and functions, including HR.
• Strong knowledge of project management disciplines: planning, governance, risk management, dependency management, reporting.
• Experience managing senior stakeholders and presenting updates to leadership.
• Structured working style with adaptability in fast-paced environments.
• Strong problem-solving, analytical, and solution-focused.
• Excellent communication and interpersonal skills to influence across levels.
• Experience using standard project management tools and methodologies.
• Self-starter with exceptional organisational capabilities.

Responsibilities

• Lead complex programs and projects from initiation through delivery, ensuring objectives, timelines, budgets, and quality standards are met.
• Develop and maintain robust project plans, governance, RAID logs, and status reporting to provide clear visibility of progress, risks, and dependencies.
• Coordinate cross-functional teams and stakeholders, driving alignment, accountability, and timely decision-making across workstreams.
• Manage project scope, change control, and prioritization to ensure delivery remains focused on business outcomes.
• Identify, assess, and mitigate risks and issues, escalating where appropriate and driving practical resolutions.
• Support the design and implementation of operating model processes, transitions, organisational change, technology, or change initiatives, depending on program needs.
• Build strong relationships with business leaders, subject matter experts, and delivery partners to enable effective collaboration.
• Ensure projects are delivered in line with organizational standards, governance requirements, and best practices.
• Drive continuous improvement by capturing lessons learned and embedding more effective ways of working across projects and programs.

Skills

Project management

Organisational change management

Stakeholder management

Communication skills

Problem solving

Matrixed/global organisations

PM tools/methodologies

Self-starter

Job description

We are seeking a talented individual to join our Program Delivery team, part of our Finance Controllership business at Marsh. This role will be based in London. This is a hybrid role that has a requirement of working at least three days a week in the office.

An exciting role for an individual to be a key player in the team responsible for developing and executing future finance strategy. This role will ensure the roll out of new Target Operating Models within Marsh working with stakeholders at all levels.

You will play a key role in shaping and delivering organisational and people change that improves how the organization operates.

This role is Fixed Term Contract role until Dec 2027 with possible extension.

We Will Count On You To

• Lead complex programs and projects from initiation through delivery, ensuring objectives, timelines, budgets, and quality standards are met
• Develop and maintain robust project plans, governance, RAID logs, and status reporting to provide clear visibility of progress, risks, and dependencies
• Coordinate cross-functional teams and stakeholders, driving alignment, accountability, and timely decision-making across workstreams
• Manage project scope, change control, and prioritization to ensure delivery remains focused on business outcomes
• Identify, assess, and mitigate risks and issues, escalating where appropriate and driving practical resolutions
• Support the design and implementation of operating model process, transitions, organsiational change , technology, or change initiatives, depending on program needs
• Build strong relationships with business leaders, subject matter experts, and delivery partners to enable effective collaboration
• Ensure projects are delivered in line with organizational standards, governance requirements, and best practices
• Drive continuous improvement by capturing lessons learned and embedding more effective ways of working across projects and programs

What You Need To Have

• Proven experience in project or program management, with a focus on organsational change management, from within a large matrixed organisation. .
• Experience of delivering complex initiatives across multiple stakeholders and functions, including HR.
• Strong knowledge of project management disciplines, including planning, governance, risk management, dependency management, and reporting
• Experience managing senior stakeholders and presenting clear, concise updates to leadership
• Ability to work in a structured way while remaining adaptable in fast-paced and changing environments
• Strong problem-solving skills, with the ability to analyse issues, assess impacts, and recommend practical solutions
• Excellent communication and interpersonal skills, with the ability to influence and build credibility across all levels of the organization
• Experience using standard project management tools and methodologies
• Be a self-starter with exceptional organizational capabilities

What makes you stand out?

• Ability to remain calm under pressure and to work across multiple workstreams with stakeholders, often unsupervised
• Experience leading organisational change and transitions, operational transformation, operating model and process improvement change initiatives
• Experience working in complex, matrixed, or global organizations
• Confidence navigating ambiguity and bringing structure to loosely defined problems

Why Join Our Team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.