Transitions Lead

Dentsu Aegis Network Ltd.; Greater London; On-site; GBP 77,000 - 103,000; Full time

Job summary

Dentsu Aegis Network Ltd. in Amsterdam seeks a Client Whisperer for a 4‑month secondment with Heineken, ideally based in Amsterdam, with option of 3 days travel to nearby Dentsu offices. The role supports the macro Freddy.Connect vision and ensures the transition lands in operation.

You will bridge strategy, data and tech, guiding teams to deliver on the new operating model and client expectations, while advancing culture and collaboration across regions.

Qualifications

• Ability to work with multiple stakeholders across companies, cultures and countries to drive your agenda through influence.
• Demonstrated experience of building out operational best practices that improves efficiency, strengthens governance, and supports the achievement of strategic business goals.
• Strong skills in persuasion and selling of your ideas and strategies to new and existing clients.
• Best in class strategic thinking with an ability to communicate strategic and innovative ideas with clarity and simplicity.
• Strong understanding of the role of media in delivering business value for modern brands.
• Working knowledge across all established and emerging digital channels and how they work together.

Responsibilities

• Support the execution of all key deliverables.
• Co-create solutions with the client; delivering on our pioneering ambition.
• Ensure fully compliant & meeting all contractual obligations.
• Oversee management and mobilisation of wider Carat and dentsu network to deliver excellence.
• Be an SME across dentsu's evolving product development & services, industry innovation and thinking, media owner positioning and apply this knowledge to support the team and guide the client.
• Connect with Accelerator account clients to support/ lead on client's digital thinking and oversee on strategies that drive growth and transformation across their business, engaging the broader digital / dentsu practices as necessary.
• Develop roadmap for application of relevant dentsu media product for key account clients.
• Leverage & foster relationships with key global digital platforms.
• Drive understanding of digital, data & tech, internally, with our clients, and within the wider industry to demonstrate best‑in‑class capabilities as well as identify revenue opportunities and potential product development.
• Spearhead digital innovation across our client portfolio & externally.
• Work closely with relevant dentsu strategy, data and tech leads to ensure our proposition and capability delivery in client expectations.
• Ensure full understanding of dentsu media product suite within global and key local market teams, and how they deliver against client strategies; identify gaps.
• Provide specialist technical advice on subject areas and proactively involve and work with specialist teams when required.
• Develop any client training agendas to upscale digital knowledge within client organisation.
• Culturally connect team to the vision and values of Carat and dentsu.
• Share knowledge and information with your team in a timely way.
• Encourage collaboration and communication.

Skills

Stakeholder management

Operational best practices

Persuasion

Strategic thinking

Digital channels knowledge

Cultural awareness

Job description

Carat builds modern businesses in media, around the people that matter. Modern businesses are built in media, around people. This is what we do. With our bespoke approach to client partnerships, we innovate to drive both immediate performance and longer-term transformation. We achieve this in three unique ways: We understand people better than anyone else, which helps us pinpoint growth audiences and move brands at people speed We combine media, creative, and customer experience to design end-to-end experiences that build brand equity, create value for communities, drive commerce outcomes, and inspire loyalty We pioneer next-gen media outcomes that build modern brands, increase brand power, and benefit society We don't sit back. We pioneer in media, positively advocating for people, business and society in everything that we do. Excellence in client leadership is critical in reinforcing Carat's role as trusted advisor & strategic partner to accelerate our client's brand & media leadership. Additionally, at this pivotal time for our agency, we need digital leadership that can harness our capabilities & specialists to deliver forward-thinking, innovative solutions that deliver on our evolved brand proposition, as well as push Carat to lead in integrating the power of data, tech & media to unlock greater efficiency & effectiveness.

ROLE PURPOSE

Reporting into the Global Client President this is a 4 month secondment role within Heineken based in Amsterdam. This ideal candidate would ideally be based in in Amsterdam, but there is also an option of 3 days a week travel from other nearshore denstu offices and the duration is until the end of the year. The role is billed as a 'Client Whisperer' and you will act as the bridge between all dentsu activities that are part of ensuring the transition lands in operation – including the new structure, ways of working and the Martech delivery. The role will aim to to provide ease of mind to HNK and dentsu that we are fully delivering on the macro Freddy.Connect vision. This person needs to be strategic but understand how transformation across people, process and technology will land in the business.

KEY ACCOUNTABILITIES & RESPONSIBILITIES

• Support the execution of all key deliverables.
• Co-create solutions with the client; delivering on our pioneering ambition.
• Ensure fully compliant & meeting all contractual obligations.
• Oversee management and mobilisation of wider Carat and dentsu network to deliver excellence.
• Be an SME across dentsu's evolving product development & services, industry innovation and thinking, media owner positioning and apply this knowledge to support the team and guide the client.
• Connect with Accelerator account clients to support/ lead on client's digital thinking and oversee on strategies that drive growth and transformation across their business, engaging the broader digital / dentsu practices as necessary.
• Develop roadmap for application of relevant dentsu media product for key account clients.
• Leverage & foster relationships with key global digital platforms.
• Drive understanding of digital, data & tech, internally, with our clients, and within the wider industry to demonstrate best‑in‑class capabilities as well as identify revenue opportunities and potential product development.
• Spearhead digital innovation across our client portfolio & externally.
• Work closely with relevant dentsu strategy, data and tech leads to ensure our proposition and capability delivery in client expectations.
• Ensure full understanding of dentsu media product suite within global and key local market teams, and how they deliver against client strategies; identify gaps.
• Provide specialist technical advice on subject areas and proactively involve and work with specialist teams when required.
• Develop any client training agendas to upscale digital knowledge within client organisation.
• Culturally connect team to the vision and values of Carat and dentsu.
• Share knowledge and information with your team in a timely way.
• Encourage collaboration and communication.

PROFESSIONAL SKILLS

• Ability to work with multiple stakeholders across companies, cultures and countries to drive your agenda through influence.
• Demonstrated experience of building out operational best practices that improves efficiency, strengthens governance, and supports the achievement of strategic business goals.
• Strong skills in persuasion and selling of your ideas and strategies to new and existing clients.
• Best in class strategic thinking with an ability to communicate (written & verbal) strategic and innovative ideas with clarity and simplicity.
• Strong understanding of the role of media in delivering business value for modern brands.
• Working knowledge across all established and emerging digital channels and how they work together.
• Cultural awareness, analytical skills, and relentless curiosity.

INCLUSION AND DIVERSITY

We're proud to be different and that starts with our people. We believe in equal opportunities for everyone. We won't define people by their race, gender, sexual-orientation, age, or disability. Individuality is what makes us great, we want everyone to bring their full self to work and create something amazing. That's what we care about. So, whether you're joining us, or looking to move to a different part of the business, we work hard to make sure we create equal opportunities for everyone.

Location: Amsterdam Brand: Global Media Time Type: Full time Contract Type: Fixed Term Contract (Fixed Term)

About dentsu For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We're leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way.

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