Transitional Housing Manager

Reliance Social Housing CIC; Birmingham; On-site; GBP 42,000 - 64,000; Full time

Job summary

Reliance Social Housing CIC is seeking a capable manager to oversee the housing services department in Birmingham. You will lead and develop teams, drive efficiency, and ensure compliant, resident-focused delivery of services.

The role requires at least two years in housing leadership, strong governance awareness, and experience with ERP and BI tools to support financial planning and analysis. This position offers opportunities for growth within a not-for-profit housing organisation.

Qualifications

• Minimum two years in a management role leading and developing teams.
• Minimum two years in the housing sector with strong understanding of housing services.
• Experience liaising with external stakeholders including auditors, regulators and housing institutions.
• Experience with ERP systems and business intelligence tools to support financial planning and analysis.

Responsibilities

• Actively support the team to deliver high quality and efficient service.
• Be a positive role model, supporting and motivating team members to progress.
• Manage and administer a high-performance culture with regular 1:1s, objectives and appraisals.
• Support knowledge development and skill improvement within the team.
• Approve new stakeholders and grant CRM access.
• Work with approved partners to ensure excellent service delivery.
• Communicate effectively with other departments to improve processes.
• Set and monitor department KPIs.
• Produce monthly, quarterly and annual reports for governance bodies.
• Lead contractual reviews to improve service quality.
• Implement programs aligning with department and organisational goals.
• Engage with HO and HR for recruitment needs and legislative compliance.

Skills

Team leadership

Stakeholder liaison

Analytical skills

Organised and adaptable

Integrity and professionalism

Housing sector knowledge

ERP systems experience

BI tools usage

Tools

ERP systems

BI tools

Job description

Reliance Social Housing CIC is a Regulated Provider of social housing, governed by the National Housing Federation (NHF) Code of Governance and committed to compliance with the Regulator of Social Housing’s Governance and Financial Viability Standard (GF&V). Our mission is to provide safe, affordable, and high-quality housing solutions to communities in need, ensuring financial sustainability and compliance within the sector.

Role Overview:

You will be joining us at a very exciting time as we pursue significant growth across our services to develop independent living accommodation options. This role will oversee the development of the department though contribution to team growth and work accuracy, and the postholder will contribute significantly to operational efficiency and strategic progress of the department, and the company.

Key Responsibilities:

Actively support your team to deliver high quality and the most effective and efficient service possible, ensuring they place our residents at the heart of all that they do as they help them achieve sector-leading outcomes.

A positive role model to your team as you support and motivate them to develop and progress in their role.

Manage and administer an effective high-performance culture through regular 1:1s, objective setting and appraisals, providing additional support where necessary to overcome challenges and barriers.

Support your team to seek out opportunities for knowledge development and skill improvement, reviewing its relevance against organisational policies and budgets.

Provide Approvals of new stakeholders and grant access to CRM systems.

Working with approved partners and ensuring excellent service delivery.

Effective communication with other departments to ensure efficiency of relevant processes.

Sets and ensures compliance with department KPI’s.

Produce monthly, quarterly, and annual report for HOTH.

Conduct contractual review meetings in line with the risk appetite to assist managing agents to improve quality of service.

Actively leads on implementing programs that meet organisational goals and objectives for the department.

Fully engages with HO department and HR to monitor any necessary recruitment.

Ensure they remain up to date with relevant legislation.

Assist with monthly dip test on all systems to measure against the quality and efficiency of processes.

Person Specification:

• A minimum of two years' experience in a management role, with responsibility for leading and developing teams.
• A minimum of two years' experience within the housing sector, with a strong understanding of housing services.
• You will be an experienced housing professional who is familiar with leading, supporting and managing teams.
• Have proven ability to liaise effectively with external stakeholders, including auditors, regulators, and housing institutions.
• Strong analytical skills and attention to detail.
• Organised, adaptable, and comfortable managing competing priorities
• Demonstrated integrity, confidentiality, and professionalism
• You will have an in-depth knowledge of best-practice and current thinking when workingwith people of all backgrounds and circumstances.
• Using your knowledge and skills to help us create one of the most effective outcomes-focused services in the sector.
• You will be familiar with and have experience of effectively supporting teams to work in a strength-based and informed way. Taking personal pride and ownership in supporting your team (and the wider department / organisation) and develop those approaches in support of helping residents achieve outcomes far beyond their expectations.
• Experience within the social housing sector or a not-for-profit environment.
• Understanding of ERP systems and business intelligence tools to support financial planning and analysis.
• Provides clear documentation and guidance demonstrating the understanding of
• legal responsibilities under the Housing Ombudsman and Regulator of Social Housing consumer standards to ensure compliance.
• Provides clear documentation and guidance demonstrating the understanding of
• various classifications of housing benefit regulations and DWP guidance relative to
• the organisation housing models.
• Experience of working with or liaising with the Department for Work and Pensions (DWP)
• Provides clear documentation and guidance demonstrating an understanding of Universal Credit housing costs, including eligibility, assessment processes, and the application of relevant legislation and guidance.

The Reward:

We strive to be an excellent employer, providing demanding objectives within a supportive, open and honest culture.

For the right individual we have good opportunities for further training, development and career progression.

We are an equal opportunity employer and welcome applications from all qualified individuals - we do not discriminate based on legally protected characteristics.

We reserve the right to close this vacancy early should we receive sufficient applications.