Transition Analyst

Serco; Hook, Greater London, Metropolitan Borough of Solihull; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Serco is seeking a Transition Analyst to support mobilisation, transition and transformation programmes across UK & Europe. You’ll work with Transition Directors to develop plans, manage RAID, report on progress and ensure controls are in place to keep programmes on track.

Ideal candidates have PMO or transition experience, strong stakeholder engagement, and proficiency with MS Project/Smartsheet and Power BI.

Qualifications

• Experience in programme, transition, mobilisation or PMO environments.
• Experience supporting projects within a larger programme.
• Knowledge of governance, assurance and control processes.
• Experience managing RAID logs and programme reporting.
• Strong planning and scheduling using MS Project/Smartsheet.
• Advanced MS Office skills (Excel, PowerPoint, Word).
• Experience engaging senior stakeholders and turning complex data into insights.

Responsibilities

• Support the planning, governance and assurance of mobilisation, transition and transformation programmes, ensuring robust controls and milestones are delivered.
• Develop transition plans, schedules and mobilisation artefacts for bid and delivery.
• Maintain programme controls including RAID logs and dependencies.
• Monitor performance and provide reporting for governance forums.
• Collaborate with Transition Leads, project teams, suppliers and partners to keep delivery on track.
• Support assurance reviews and implement recommendations to improve delivery confidence.
• Contribute to cutover planning and operational readiness activities.
• Produce high-quality reports, presentations and programme documentation.
• Drive continuous improvement of transition methodologies, tools and knowledge assets.
• Support QA processes to ensure deliverables meet standards.

Skills

Programme coordination

Stakeholder management

PMO

Planning & scheduling

Reporting

Analytical thinking

Risk management

Cross-functional collaboration

Education

APMP

PRINCE2

MSP

Tools

Microsoft Project

Smartsheet

Power BI

SharePoint

Job description

Location: Hybrid with travel to Hook/London or Solihull Permanent - Full Time Are you an organised and detail-oriented programme professional with experience supporting complex transitions, mobilisations or transformation programmes? Do you enjoy bringing structure to ambiguity, coordinating multiple stakeholders and ensuring programmes remain on track?

We’re looking for a Transition Analyst to join our Transition Management team, supporting the successful mobilisation, transition, transformation and exit of major contracts across Serco’s UK & Europe business.

Working alongside experienced Transition Directors and Principal Transition Leads, you’ll play a key role throughout both the sales and delivery lifecycle. You’ll help develop transition plans, manage programme controls, track risks and dependencies, support governance activities and provide valuable insight that enables confident decision-making.

This is an excellent opportunity for someone with programme, PMO or transition experience who wants to develop their career within a high-performing team delivering complex, business-critical programmes.

What You’ll Be Doing

You’ll support the planning, governance and assurance of mobilisation, transition and transformation programmes, ensuring robust controls are in place and key milestones are delivered successfully.

Key Responsibilities Include

• Supporting the development of transition plans, programme schedules and mobilisation artefacts during the bid and sales lifecycle.
• Maintaining programme controls including risks, issues, assumptions and dependencies (RAID).
• Monitoring programme performance and providing accurate reporting and management information for governance forums.
• Working closely with Transition Leads, project teams, suppliers and partners to ensure delivery remains on track.
• Supporting programme assurance reviews and helping implement recommendations that improve delivery confidence.
• Contributing to cutover planning and operational readiness activities.
• Producing high-quality reports, presentations and programme documentation.
• Driving continuous improvement of transition methodologies, standards, tools and knowledge assets.
• Supporting quality assurance processes to ensure programme deliverables meet required standards.

What You’ll Bring

We’re looking for someone who combines strong programme coordination skills with excellent stakeholder management and a proactive approach to problem solving.

You’ll Ideally Have

• Experience working within a programme, transition, mobilisation or PMO environment.
• Experience supporting projects or workstreams as part of a larger programme.
• Knowledge of programme governance, assurance and control processes.
• Experience managing RAID logs and programme reporting.
• Strong planning and scheduling experience using tools such as Microsoft Project and/or Smartsheet.
• Advanced Microsoft Office skills, particularly Excel, PowerPoint, Word and Project.
• Experience engaging and influencing a broad range of stakeholders, including senior leaders.
• Strong analytical skills with the ability to turn complex information into clear insights.
• Experience working in fast-paced environments with multiple priorities and changing requirements.
• The ability to bring structure, clarity and control to complex programmes.

Desirable Experience Includes

• Mobilisation, transition, transformation or outsourcing environments.
• Programme assurance, quality management or continuous improvement activities.
• Knowledge management and process improvement experience.
• Experience using Power BI, SharePoint and Smartsheet.

What You’ll Need

• Foundation-level qualification in APMP, PRINCE2, MSP or equivalent programme/project management methodology.
• A willingness to travel as required to support programme delivery activities.

Why Serco?

At Serco, you’ll have the opportunity to work on some of the UK’s most complex and meaningful service transitions, helping deliver critical services that make a difference to communities every day.

You’ll join a collaborative and supportive team where you’ll be encouraged to develop your skills, broaden your experience and play a key role in delivering successful outcomes for our customers and stakeholders.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required).