Transit Operations Lead — Inspire Teams & Safety

Transport for Wales; Machynlleth; On-site; GBP 32,000 - 42,000; Full time

Job summary

Transport for Wales is seeking a Duty Manager to lead station teams and uphold safe, high-quality service across its network. You will guide staff, monitor security checks, and ensure smooth operation of rail services while maintaining exceptional customer care.

The role requires flexibility for shift patterns, including weekends and bank holidays. Welsh language skills are beneficial but not essential; training and development opportunities are provided.

Qualifications

• Experience managing and developing a team in a busy environment.
• Customer service experience is required.
• Ability to assess safety and operational competence.
• Proficient IT user.

Responsibilities

• Lead and support station staff to deliver a customer-focused, high-quality service.
• Provide assessment and coaching to staff to optimize performance.
• Ensure facility and security checks, including Fire Precautions and Evacuation checks.
• Track train running via TRUST and other systems.
• Review weekly rosters and adjust to cover all roles cost-effectively.

Skills

Team leadership

Customer service

IT literacy

Safety awareness

Job description

Transport for Wales is seeking a Duty Manager to lead station teams and uphold safe, high-quality service across its network. You will guide staff, monitor security checks, and ensure smooth operation of rail services while maintaining exceptional customer care.

The role requires flexibility for shift patterns, including weekends and bank holidays. Welsh language skills are beneficial but not essential; training and development opportunities are provided.