Transformation Programme Director

Metro Bank; Greater London; Hybrid; GBP 150,000 - 190,000; Full time

Benefits offered by this job

Discretionary annual bonus

Generous holiday allowance

Pension scheme

Healthcare

Life assurance

Colleague discount portal

Job summary

Metro Bank is seeking a Senior Transformation Programme Director to turn ambition into delivery, uniting senior leaders, strategic partners and cross-functional teams to modernise how the bank serves, operates and grows.

You will lead enterprise-wide transformation, set governance and delivery cadence, and collaborate with executives to deliver measurable outcomes. The role supports hybrid working and offers a competitive package along with a discretionary annual bonus and comprehensive benefits.

Qualifications

• Extensive experience leading complex, enterprise-wide transformation, programme or portfolio delivery in banking, financial services, FinTech or another regulated environment.
• Track record of taking large-scale change from early concept through to structured delivery, measurable outcomes and sustained adoption.
• Confidence operating with ExCo and Board-level stakeholders, simplifying complexity and influencing strategic decisions with pace and credibility.
• Strong understanding of how technology, data, AI, digital channels, operating model and customer experience come together to deliver commercial value.
• Experience setting up governance, delivery assurance, risk management, benefits tracking and executive reporting across multiple workstreams and sponsors.
• Proven ability to lead senior, cross-functional teams and strategic suppliers through ambiguity, challenge and momentum.
• Sound judgement around regulation, conduct, operational resilience, responsible AI and customer outcomes.

Responsibilities

• Lead the transformation programme, setting up the delivery rhythm, governance, controls and ways of working needed to move at pace.
• Act as the senior integrator across technology, data, AI, operations, risk, finance, people and business teams, making sure the programme delivers as one enterprise agenda.
• Shape and challenge delivery choices with ExCo, Board-level stakeholders and strategic partners, bringing clarity to complex trade-offs and decisions.
• Build a single, credible view of milestones, investment, risks, dependencies and benefits, ensuring leaders have the insight they need to act quickly.
• Create the conditions for delivery: clear ownership, strong prioritisation, disciplined execution and the freedom to design better customer and colleague experiences from the ground up.
• Ensure data, AI and technology capabilities are delivered securely, responsibly and in line with customer, conduct, resilience and regulatory expectations.
• Lead and inspire a high-performing programme team, creating a culture of pace, accountability, constructive challenge and responsible risk-taking.

Job description

As our Senior Transformation Programme Director, you will turn ambition into delivery, bringing together senior leaders, strategic partners and cross-functional teams to modernise how Metro Bank serves, operates and grows.

What you will do

• Lead the transformation programme, setting up the delivery rhythm, governance, controls and ways of working needed to move at pace.
• Act as the senior integrator across technology, data, AI, operations, risk, finance, people and business teams, making sure the programme delivers as one enterprise agenda.
• Shape and challenge delivery choices with ExCo, Board-level stakeholders and strategic partners, bringing clarity to complex trade-offs and decisions.
• Build a single, credible view of milestones, investment, risks, dependencies and benefits, ensuring leaders have the insight they need to act quickly.
• Create the conditions for delivery: clear ownership, strong prioritisation, disciplined execution and the freedom to design better customer and colleague experiences from the ground up.
• Ensure data, AI and technology capabilities are delivered securely, responsibly and in line with customer, conduct, resilience and regulatory expectations.
• Lead and inspire a high-performing programme team, creating a culture of pace, accountability, constructive challenge and responsible risk-taking.
  As we shape the next chapter of our growth, we're reimagining what a modern, relationship-led bank can be. This is a rare opportunity to join a business that is thinking boldly about its future, challenging traditional ways of working and creating the foundations for long-term success. We're looking for people who are energised by ambition, excited by possibility and motivated by the opportunity to help shape what comes next., Extensive experience leading complex, enterprise-wide transformation, programme or portfolio delivery in banking, financial services, FinTech or another regulated environment.
• A track record of taking large-scale change from early concept through to structured delivery, measurable outcomes and sustained adoption.
• Confidence operating with ExCo and Board-level stakeholders, simplifying complexity and influencing strategic decisions with pace and credibility.
• Strong understanding of how technology, data, AI, digital channels, operating model and customer experience come together to deliver commercial value.
• Experience setting up governance, delivery assurance, risk management, benefits tracking and executive reporting across multiple workstreams and sponsors.
• Proven ability to lead senior, cross-functional teams and strategic suppliers through ambiguity, challenge and momentum.
• Sound judgement around regulation, conduct, operational resilience, responsible AI and customer outcomes.
  We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits including a generous holiday allowance, pension scheme, healthcare, life assurance, and access to our colleague discount portal
• We will offer you hybrid working that is genuinely flexible, giving you greater freedom to balance where and how you work around your role and home-life