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Transformation Manager

Vxplore

Bexhill-on-Sea

Hybrid

GBP 60,000 - 80,000

Full time

Yesterday

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Job summary

A leading digital insurance provider is seeking a Transformation Manager to lead strategic projects, enhancing operational efficiency and customer experience. This role involves collaboration with commercial teams and requires substantial experience in transformation leadership, particularly in Lean Six Sigma and Agile methodologies. The company promotes a flexible hybrid working environment and offers a competitive salary package with various employee benefits.

Benefits

Flexible working

Competitive bonus scheme

Private medical insurance

Life assurance cover

Income protection

Matched pension contributions

27 days annual leave

Qualifications

Experience in leading end-to-end transformation projects.
Background in Lean Six Sigma, Agile, and Change Management.

Responsibilities

Lead delivery of strategic projects for operational savings.
Manage a delivery team across various functions.
Identify transformation opportunities and implement solutions.

Skills

Stakeholder Management

Change Management

Lean Six Sigma

Agile

1 month ago Be among the first 25 applicants

Job Title - Transformation Manager - Claims

Location - Leicester, London or Bexhill (Hybrid)

Welcome to Hastings Direct

We're a digital insurance provider with a clear strategy to become the best and biggest player in the UK market. As a company, we've made huge investments in our technology, pricing, data and analytics capabilities over the past few years, along with nurturing our 4Cs culture and substantial investment in our people. And as a Finance team, we're doing exactly the same - building a market leading finance technology platform, investing in our team and our approach to leadership development, with a real focus on commercially adding value to the business.

The fact you're now reading this job advert means we've tempted you to find out more about . If you like what you see, we hope you'll consider joining our team.

We have high standards and understand some people may not apply for jobs unless they feel they tick every box. If you're excited about joining us and think you have some of what we are looking for, even if you're not 100% sure, we would love to hear from you.

Role Overview

As one of our Transformation Managers in Claims, you will lead the delivery of specific strategic and high impact projects or programmes of work for Hastings, supporting operations and commercial teams to deliver significant indemnity and operational savings and provide a market leading customer experience.

By partnering closely with the relevant business leaders, you will be accountable for the design, development and deployment of one or more projects and programmes. You will be empowered to prioritise change to best meet the business need and to that end, you will lead a project team including process design resources, digital resources, operational delivery managers, data, CX and other resources as required to meet their goals.

Job details - you'll need to have demonstrable experience in:

Leading and managing end to end transformation projects and programmes, partnering with both Commercial and Operational leads to define delivery requirements and success criteria
Conducting detailed analysis of business operations, identifying gaps and proposing innovative solutions
Bringing together, mobilising and managing a delivery team bringing together expertise from various functions and working as a single delivery unit
Creating, communicating and aligning across functional delivery plans between teams - bringing together all technical and process/other operational changes
Seeking opportunities for intelligent design, including automation and decisioning via straight through processing
Once core functionality is delivered on a project, transitioning into a continuous test and learn state to optimise the commercial and customer outcomes over the long term

Essential Skills We Would Love You To Have

Substantial experience in a transformational leadership role with a background in Lean Six Sigma, Agile and Change Management being essential
Proven background and experience in identifying transformation opportunities and delivering through to implementation
Exceptional stakeholder management capability, and an ability to communicate concepts effectively at all levels of an organisation

The Interview Process

Our interview process involves the below:

Recruiter screening call
1st stage interview with hiring leader (involving a case study to prepare for in advance) via Microsoft Teams
2nd interview with Transformation Director (via Microsoft Teams)

As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website.

Regrettably we are unable to offer sponsorship for this role.

Benefits: in addition to a competitive salary and £5k car allowance you will also receive

Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail

Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus

Physical wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen

Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support

Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more .

Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Management
Industries
Strategic Management Services

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