Transformation & Customer Experience Analyst

Rotherham-Metropolitan-Borough-Council; Rotherham; On-site; GBP 40,000 - 43,000; Full time

Job summary

Rotherham Metropolitan Borough Council is recruiting a Business Improvement Officer to support transformational change in the Corporate Services directorate. You will analyse customer demand, map user journeys and assess service performance data to target improvements and improve customer experience.

Based in Rotherham, the role requires delivering insight-driven recommendations within a fast-paced programme, driving efficiency and better service outcomes.

Responsibilities

• Analyse customer demand, user journeys and service performance data to identify opportunities for improvement.
• Establish baselines, identify pain points and process inefficiencies.
• Support development of solutions that improve customer outcomes and streamline processes.
• Manage competing priorities across multiple projects in a fast-paced transformation programme.
• Provide insight-driven recommendations to contribute to programme objectives and benefits.

Job description

Rotherham Metropolitan Borough Council is recruiting a Business Improvement Officer to support transformational change in the Corporate Services directorate. You will analyse customer demand, map user journeys and assess service performance data to target improvements and improve customer experience.

Based in Rotherham, the role requires delivering insight-driven recommendations within a fast-paced programme, driving efficiency and better service outcomes.