Transactional Services Manager

NHS; Nottingham; Hybrid; GBP 53,000 - 61,000; Full time

Job summary

The NHS is seeking a dynamic Transactional Services Manager to lead a small team in overseeing finance and procurement processes within their Shared Business Services. This role involves enhancing team development, managing financial interfaces, and ensuring compliance with governance policies while delivering high-quality service to stakeholders.

Qualifications

• 1-2 years post-qualification experience required.
• Evidence of ongoing CPD training is essential.
• Experience in managing and developing staff.

Responsibilities

• Ensure effective operation of outsourced financial services.
• Manage invoicing and receipts, debt management.
• Lead a multi-disciplinary team in financial transactions.

Skills

Problem solving

Leadership

Analytical skills

Education

CCAB Qualified Accountant

Degree or equivalent CPD

Tools

Oracle financials

ERP systems

Job description

Go back Nottingham University Hospitals NHS Trusts

Transactional Services Manager

The closing date is 13 July 2025

This is a new role following a move to using NHS Shared Business Services (SBS). The role requires a dynamic individual to be able to lead, develop and manage a small team who will act as the interface between SBS and finance and procurement system users and wider stakeholders within the Trust.

We are seeking someone who will bring energy and enthusiasm to the role, with the ability to help lead the team to develop a learning culture. This position will suit someone who is proactive, resilient and driven to succeed, with a real commitment to helping the Trust get the most from our relationship with our shared service provider.

In return we offer great opportunities to become part of a caring organisation where passion and commitment forms part of our vision to provide high quality care to patients and services to our customers.

We are passionate about delivering a great finance service and continuous improvement. We wish to add like-minded individuals to our team, in order to develop our business in a time of significant opportunity.

Main duties of the job

This post reports to the Assistant Director of Finance for Financial Services.

The post-holder will manage a multi-disciplinary team who facilitate the processing of finance and procurement transactions through the NHS SBS system and service, acting as the key point of contact between the Trust and NHS SBS.

The services involved include:

o Procure-to-pay services, including transactional procurement and payment for goods and serviceso Order-to-cash services, including invoicing and receipts and collection of incomeo VAT and Tax management and complianceo Financial Systems Masterfile maintenanceo Contract management

As part of supporting the smooth running of the contract this role will ensure that the in-house Financial Services team develop and maintain an expert knowledge and understanding of the processes involved.

About us

Nottingham University Hospitals (NUH) is one of the biggest and busiest NHS Trusts in the country. With over 20,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We have a budget of over £1.7 Billion, 90 wards and 1,700 beds across three main sites: QMC, City Hospital and Ropewalk House. We deliver district general services to 2.5m residents of Nottingham, Nottinghamshire and its surrounding communities. Our specialist services allows us to deliver care to 4.5m people from across the East Midlands and nationally for some specialist services.

Job responsibilities

The primary focus of the role is to ensure effective operation and management of outsourced services, and management of financial interfaces between the Trust and NHS SBS. These include:

Transactional procurement, accounts payable and supplier management and administration

Invoicing customers, managing and monitoring receipts and debt management

Managing the Trusts VAT and Taxation responsibilities

This role will manage the Trusts in-house team and ensure that a high-quality service is provided to internal and external stakeholders. This includes:

Ensuring governance arrangements and Standing Financial Instructions (SFIs) are effectively complied with and reported, including losses and special payments.

Implementing and improving Key Performance Indicators (KPIs) and reporting on Care Group, Corporate and Trust-wide performance against these. This will include but is not limited to the Better Payments Practice Code and compliance with the Trust's No PO, No Pay Policy.

Assisting the Financial Services team in responding to Internal and External Audit reports and with implementing agreed recommendations.

Management of standing data and processes for updating this, including records of financial delegation, user access creation, amendment and termination, supplier and customer records, and chart of accounts code values and hierarchy.

Provide support and ongoing training to internal budget holders to ensure seamless processes between the Trust and NHS SBS

Solving problems efficiently and effectively through deployment of resources to ensure the benefits of the partnership with NHS SBS are realised

The post-holder will support benchmarking and other related exercises and will deputise for the Assistant Director of Finance (Financial Services) and provide cover for the Financial Controller role as needed. This post forms part of the management team for Financial Services and the post-holder will support Divisional priorities as part of that team.

This list is not exhaustive, and the post-holder will be expected to undertake any relevant tasks as directed by the Assistant Director of Finance Financial Services.

Person Specification

Training & Qualifications

• CCAB Qualified Accountant with 1-2 Years post-qualification experience, or suitable equivalent experience in similar environment with significant proven experience.
• Degree or equivalent CPD at professional/Senior personal development
• Evidence of ongoing CPD training and development
• Training in leadership and / or coaching
• Training in using ERP systems or similar

Experience

• Experience of providing financial services in a large organisation, and in particular use of best practice processes and systems
• Experience of managing, training, coaching and developing staff.
• Experience of using KPIs to manage and improve performance
• Experienced in the use of Oracle R12 / Cloud or similar ERP system
• Experience of / responsibility for contract management in similar context

Communication

• and Relationship Skills Able to inspire confidence and develop effective working relationships with finance, procurement, clinical and non-finance colleagues, including those at a senior level.
• Excellent team leadership and facilitation skills - evidence of emotional intelligence
• Management / leadership training, evidence of familiarity with relevant models and practice.

Analytical and Judgement skills

• Problem solving skills and ability to respond to sudden unexpected demands.
• Ability to analyse complex facts and situations and develop a range of options
• Takes decisions on difficult issues where there may be several courses of action.
• Ability to identify variances and investigate to ensure that all appropriate actions are undertaken independently or with minimal supervision.
• Strategic thinking - ability to anticipate and resolve problems before they arise.

Planning & Organisation Skills

• Able to prioritise own work effectively and be able to direct activities of others.
• Experience of managing and motivating a team and reviewing performance of the individuals.
• Able to use initiative to decide relevant actions and make recommendations to Manager / Stakeholders, with the aim of improving deliverables and compliance to policies.
• Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales

Other Requirements

• High standard of skill with Microsoft Office, in particular Excel.
• Experienced and competent in the use of Enterprise Resource Planning systems / equivalent
• Experienced and competent in the use of Oracle financials

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Nottingham University Hospitals NHS Trusts

Address

Nottingham University Hospitals NHS Trust - City Campus

£53,755 to £60,504 a yearper annum pro rota

Contract

Permanent

Working pattern

Full-time,Flexible working,Home or remote working

Reference number

164-7102892-A

Job locations

Nottingham University Hospitals NHS Trust - City Campus