Training Specialist - London

CHRISTIAN DIOR COUTURE; Greater London; Sur place; GBP 42 000 - 64 000; Plein temps

Résumé du poste

Christian Dior Couture is seeking a passionate Market Training Specialist to support the Market Training Manager in deploying the training strategy across the market. You will design and adapt training content, deliver impactful programs in boutiques, and provide one-to-one coaching to develop retail teams.

By tracking results and fostering a strong learning culture, the role will contribute directly to enhancing performance and client experience within our luxury House.

Qualifications

• Experience designing and delivering retail training programs.
• Ability to tailor content to boutique staff and regional market needs.
• Strong analytical skills to measure program impact.

Responsabilités

• Design and adapt training content for the market.
• Deliver engaging in-boutique and virtual training sessions.
• Provide one-to-one coaching to retail teams.
• Track results using KPIs and feedback to drive improvements.

Connaissances

Stakeholder management

Coaching

Training design

Leadership presence

Communication

Adaptability

Description du poste

Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.

We are currently seeking a passionate and knowledgeable Market Training Specialist to support the Market Training Manager in deploying the training strategy across the market. Acting as a field expert, the successful candidate will design and adapt training content, deliver impactful programs in boutiques, and provide one-to-one coaching to develop retail teams. By tracking results and fostering a strong learning culture, the role will contribute directly to enhancing performance and client experience.

Content Development

• Align with the Market Training Manager to ensure coherence with regional strategy.
• Partner with local Merchandising teams to highlight key product priorities.
• Adapt and update training materials to market needs, with a focus on classroom, virtual, and one-to-one content.

Coaching & Training Delivery

• Dedicate ~50% of time to one-to-one and spot coaching, including a "coach the coach" approach with Boutique Managers.
• Facilitate engaging training activities (20-30%) for Client Advisors and Junior Managers.
• Support onboarding of new joiners and ensure smooth transmission of knowledge.

Follow up & Analysis

• Conduct store-level training needs analysis and track performance of all training formats.
• Monitor learning programs to evaluate behavioural change and business impact.
• Contribute to continuous improvement by leveraging KPIs, feedback, and best practices.

Stakeholder Collaboration & Learning Culture

• Collaborate with in-boutique trainers, managers, and Client Advisors to ensure training alignment and impact.
• Provide feedback to managers on training outcomes and areas of accountability.
• Encourage a culture of continuous learning within the retail teams.

Relationship Building

• Stakeholder management
• Assertive Communication
• Adaptability
• Positivity

Leadership

• Influence
• Courage to address feedback
• Empathetic & Trust
• Creativity & Resilience
• Engage with an audience
• Lead by example
• Self Confidence

Business Impact

• Influence
• Courage to address feedback
• Empathetic & Trust
• Creativity & Resilience
• Engage with an audience
• Lead by example
• Self Confidence

Strategic Thinking

• Analytical
• Entrepreneurial
• Build mid/long term dedicated category plan
• Contribute to the market performance
• Driven: own Performance & store team

Executing

• Achiever
• Consistency
• Solution Orientated
• Pro-activity