Training Specialist, GSF L&D

Amazon; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company is seeking a dedicated Training Specialist to enhance business performance through effective training and development initiatives. The role involves managing training programs, analyzing performance metrics, and collaborating with operations leaders. The ideal candidate will have strong organizational and interpersonal skills, along with proficiency in data management and reporting. This position offers the opportunity to make a significant impact in a dynamic environment.

Qualifications

• Experience in customer service and project handling is advantageous.
• Ability to translate and add voice-overs in regional languages.
• Flexibility to work on weekends if required.

Responsibilities

• Own business goals and intervene by identifying knowledge gaps.
• Conduct learning sessions on new processes and deliver training courses.
• Track daily business metrics and plan visits for improvement.

Skills

Organizational Skills

Interpersonal Skills

Data Management

Presentation Skills

Education

Graduate in any field

Tools

MS Word

Excel

PowerPoint

Job description

Key job responsibilities

Job Responsibilities:

1. Own business goals and intervene by identifying knowledge gaps to be filled.
2. Proactively recommend ways and support the mapped GSF Sites towards meeting business goals.
3. Proactively track mapped sites performance and pre-announce training interventions.
4. Supervise structured learning metrics and oversee their results for the assigned sites.
5. Manage live performance metrics end to end for the assigned sites.
6. Conduct learning sessions on new processes as well as BQM through ITL or digital learning as required. Deliver various training courses as part of continuous learning.
7. Maintain data and analysis through reports on Excel as per business requirements.
8. Ensure completion of new hire training programs, coaching, and other performance improvement initiatives on time.
9. Partner with operations leaders during site audits to check process compliance and address gaps immediately.
10. Identify and certify learning coaches.
11. Lead individual improvement projects to enhance business performance.
12. Drive quality and learning metrics.
13. Conduct chime sessions and classroom sessions for stakeholders.

Additional key responsibilities include:

1. Track daily business metrics and plan visits to mapped stations for metric improvement.
2. Engage with mapped LA/LGs for daily L&D activities.
3. Provide visibility on daily reports and progress updates.

BASIC QUALIFICATIONS

Role requirements include:

• Experience in customer service and project handling is advantageous.
• Ability to translate and add voice-overs in regional languages.
• Support data management through analysis and accurate reporting.
• Ability to present complex information to diverse audiences.
• Proficiency in MS Word, Excel, and PowerPoint.
• Graduate in any field.
• Excellent organizational and interpersonal skills.
• Flexibility to work on weekends if required.

PREFERRED QUALIFICATIONS

Proven experience as a Training Specialist or Trainer in a similar role.

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