Training Specialist, GSF L&D

Amazon; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading company is seeking a Training Specialist to enhance business performance through effective training and development. The role involves managing training sessions, overseeing performance metrics, and collaborating with operations leaders to ensure compliance and improvement in learning processes. Ideal candidates will have strong organizational and interpersonal skills, along with proficiency in data management and presentation.

Qualifications

• Experience in customer service and project handling is an advantage.
• Flexibility to work on weekends if required.

Responsibilities

• Own business goals and intervene by identifying knowledge gaps.
• Conduct learning sessions on new processes and deliver training courses.
• Manage live performance metrics end-to-end for assigned sites.

Skills

Customer Service

Data Management

Organizational Skills

Interpersonal Skills

Presentation Skills

Education

Graduate in any field

Tools

MS Word

Excel

PowerPoint

Job description

The job description contains detailed responsibilities and qualifications, but it can be improved for better clarity, consistency, and formatting. Minor revisions will enhance readability and focus, especially by removing redundant content and organizing the responsibilities more clearly using appropriate HTML tags.

Revised version:

Key Job Responsibilities

1. Own business goals and intervene by identifying knowledge gaps to be filled.
2. Proactively recommend ways and support the mapped GSF Sites towards meeting business goals.
3. Proactively track mapped sites' performance and pre-announce training interventions.
4. Supervise structured learning metrics and oversee their results for the assigned sites.
5. Manage live performance metrics end-to-end for the assigned sites.
6. Conduct learning sessions on new processes and BQM through ITL or digital learning as required; deliver various training courses for continuous learning.
7. Maintain data and analysis reports on Excel as per business requirements.
8. Ensure timely completion of new hire training, coaching, and other performance improvement programs.
9. Partner with operations leaders during site audits to check process compliance and address gaps immediately.
10. Identify and certify learning coaches.
11. Lead individual improvement projects to enhance business performance.
12. Drive quality and learning metrics.
13. Conduct chime sessions and classroom sessions for stakeholders.

Additional Responsibilities

• Track daily business metrics and plan visits to mapped stations for metric improvement.
• Engage with mapped LA/LGs for daily L&D activities.
• Provide visibility on daily reports and progress updates.

BASIC QUALIFICATIONS

• Experience in customer service and project handling is an advantage.
• Ability to translate and add voice-over in regional languages.
• Support data management through analysis and accurate reporting.
• Capability to present complex information to diverse audiences.
• Proficiency in MS Word, Excel, and PowerPoint.
• Graduate in any field.
• Excellent organizational and interpersonal skills.
• Flexibility to work on weekends if required.

PREFERRED QUALIFICATIONS

• Proven experience as a Training Specialist or Trainer in a similar role.

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