Programme Operations Coordinator

The Manufacturing Technology Centre; Coventry; On-site; GBP 24,000 - 32,000; Full time

Job summary

The Manufacturing Technology Centre (MTC) Training is seeking a Programme Operations Coordinator to oversee the operational coordination of all training programmes, manage a caseload of learners, and support the wider team with learner progress and wellbeing.

The role entails safeguarding, pastoral care, onboarding with external partners, and ensuring quality through monitoring and audits, including Ofsted readiness. A strong safeguarding culture is essential.

Qualifications

• Functional Skills Level 2 or GCSE Maths and English (C or above).
• Desirable: experience of working with learners.
• Desirable: understanding of Learner Management Systems.

Responsibilities

• Day-to-day management of learners including safeguarding and pastoral care.
• Coordinate all on-programme learners: reviews, regular communication, and issue handling.
• Engage with external companies on onboarding.
• Support actions to achieve a minimum 'good' Ofsted rating.
• Communicate with stakeholders on programme updates and issues.
• Support health and safety of learners and the centre.
• Update training centre posters and information to a high standard.
• Organise induction and review delivery, data, and records.

Skills

Pastoral care

Behaviour management

Coaching/mentoring

Communication with employers

safeguarding

Education

Functional Skills Level 2 / GCSE Maths & English

Tools

Learner Management Systems

Job description

The Vacancy

MTC Training is a multi-award-winning Independent Training Provider delivering high quality engineering apprenticeships and upskilling training courses.

The Programme Operations Coordinator is required to deliver the operational coordination of all training programmes, managing a personal caseload of learners and supporting the wider team with all learners.

To support an outstanding enrichment programme, and the well-being of all learners and monitoring the completion of progress reviews and regular communication with employers.

The role will require you to ensure that a consistent high quality training provision is maintained, that meets and exceeds all internal and external monitoring (ESFA, Ofsted, Matrix, Internal and external quality processes and audits).

Activities will include:

• Day-to-day management of learners including behavioural management, safeguarding, pastoral care and mentoring / coaching of all learners.
• Coordination of all internal and external on programme learners, including course reviews, regular communication, dealing with any issues learners may have.
• Engaging with external companies with onboarding.
• Ensuring all activity and decisions taken support a drive to achieve a minimal 'good' rating from any Ofsted inspection.
• Regularly communicating with internal and external stakeholders on operational aspects of the programmes, including but not limited to programme updates, raising any issues with behaviour or performance etc.
• Supporting the health and safety of learners and facility through proactive leadership.
• Updating of training centre posters and key information, ensuring all areas are kept to a high standard.
• Where required and trained, undertake and support colleagues by completing the role of Fire Warden, First Aider, Mental Health First Aider, and Safeguarding to support the centre.
• Operational coordination and delivery of all programmes, including preparation of induction and review completion.
• Maintaining and updating relevant communications tools, briefings and support material (including handbooks).
• Managing the learner administration and data, including but not limited to - creation of new learner data and electronic records, input of learner review data and assessments, certificates, updating learner systems in line with ESFA and MTC processes.
• Supporting all logistics associated with the learner inductions, including sourcing rooms, agenda's and organisation of activities, seeking stakeholder involvement and all communication with new employees and stakeholders.
• Collating and delivering monthly employer information on the progress of learners as required.
• Actively promoting the importance of adhering to key policies (equality and diversity, safeguarding, bullying and harassment and discrimination) among the learner community.
• Any other reasonable duties as required by management.

Qualification

Essential

• Functional Skills Level 2 / GCSE's in Maths and English grade C or above.

Desirable

• Experience of working with learners
• Understanding of Learner Management Systems

Vetting Checks

Learners' safety and wellbeing is of paramount importance to all MTC Training employees. All individuals are expected to actively contribute to our culture of safeguarding and vigilance to ensure learning is delivered in the safest environment possible.

Shortlisted candidates are subject to safer recruitment screening, including but not limited to:

• Employment history check,
• Right to work check,
• Identity check,
• Two references,
• Qualification check,
• Industry prohibitions check (applies to programme delivery and assessment roles),
• Public online activity search,
• Enhanced DBS with children's barred list check.

The successful applicant will be required to promptly complete training relating to safeguarding and prevent and is expected to undertake ongoing training in relation to children's safety and wellbeing.

The successful applicant will be expected to maintain our safeguarding culture and contribute to it by supporting the Designated Safeguarding Lead and safeguarding team.

The successful applicant will be required to adhere to our Code of Conduct and share our commitment to the welfare of children.

About The MTC

The Manufacturing Technology Centre (MTC) is an internationally renowned and respected research and development organisation, bridging the gap between academia and manufacturing, and is home to some of the brightest minds in engineering from around the globe.

The MTC's engineers, scientists and technicians work with some of the most advanced manufacturing equipment in the world in a supportive and collegiate environment for the development and demonstration of new technologies on an industrial scale, helping manufacturers of all sizes develop new and innovative processes and technologies.

Established to prove cutting edge manufacturing advances in an agile environment in partnership with industry, academia and other institutions, the MTC works with hundreds of industrial clients across a range of sectors including automotive, aerospace, rail, informatics, food and drink, infrastructure, construction and civil engineering, electronics, oil and gas and defence. The MTC helps businesses thrive by advancing their technological and engineering capabilities to improve their business efficiency, capability and competitiveness.

Supported by one of the largest public sector investments in UK Manufacturing, the MTC's engineering capabilities cover research and development, advanced manufacturing management, factory design and training for the skills of the future.

The MTC has world-class facilities in Coventry, Liverpool and Oxford, and is part of the UK's High Value Manufacturing Catapult, supported by Innovate UK.

Reference Checks and Security Checks (where applicable)

Due to the nature of our business, all employment is subject to satisfactory references being obtained alongside a level of security clearance checks.